Job Description

Team Overview

The Regulatory Assessment, Policy Oversight & Document Governance (RAPD) team stands as the unwavering cornerstone of operational integrity and strategic foresight within our enterprise. We are the architects of impeccably designed and rigorously controlled processes, setting the gold standard for efficiency and resilience. Our purview extends to the masterful navigation of intricate policy and regulatory landscapes, transforming complex changes into seamless integrations. Functioning as trusted advisors and strategic partners, RAPD provides unparalleled expertise in risk and control management, meticulously safeguarding our operations. We are the catalysts for transformation, driving continuous quality enhancements and fostering an environment where control is not merely a function, but a luxury of assured performance. Our commitment extends to delivering elite, ongoing support services, perpetually fortifying controls, substantially mitigating risk, and orchestrating change with consummate precision for Data & Regulatory Operations (DRO) Risk & Controls. RAPD embodies the pinnacle of governance, ensuring every facet of our operational framework is imbued with sophistication, security, and strategic advantage.

This role will be responsible for supporting the implementation of the vision and strategy relating to the RAPD Team with specific focus on the end-to-end DRO process manual and controls process. The role will further support all processes within the RAPD Team including Risk Based Reviews, Policy Adherence, Reg Change Management and Procedures & Training. The role will support and partner with various cross functional stakeholders, including Control Owners, MCA Architects, and Compliance. Excellent communication skills are required to influence a wide range of audiences.

What you'll do

• Leads and develop a global control and procedure management framework that identifies procedure requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.
• Drive procedural best practice improvement projects that assist the business in meeting operations and service targets.
• Manages complex and highly varying issues with significant potential impact on multiple operations' areas. Individuals at this level may manage a department, product or process with a large amount of independence.
• Liaises with multiple Operations teams/departments.
• Stays abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
• Serves as subject matter expert in business, planning and analysis for operations area supported.
• Acts as advisor or coach to new or lower-level personnel on operational processes/procedures across multiple functions and/or departments.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes.
• Responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we need from you

• 6-10 years relevant experience
• Financial services experience in an operations environment and awareness of the related operational controls.
• Experience in Risk and Control, 1st Line of Defense (1LOD), Audit or Compliance roles is a plus
• Well-developed management skills and relevant experience managing operational functions.
• Strong analytical and interpretation to effectively translate process data into the larger control framework and identify issues/ control breaks.
• Highly organized and adaptable professional
• Ability to influence and negotiate with senior leaders (across functions); ability to communicate with external parties.
• Understanding of evolving governance, controls and regulatory requirements relating to operational controls.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.

Education:

• Bachelor’s/University degree or equivalent work experience

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$100,800.00 - $151,200.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 26, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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