Job Description

Position Summary

The Process Control Training Specialist is responsible for delivering high-quality technical training to customers, channel partners, and internal personnel on process instrumentation and industrial automation technologies. This customer-facing role develops and delivers classroom, virtual, and hands-on training focused on the installation, configuration, commissioning, operation, troubleshooting, calibration, and maintenance of industrial instrumentation.

Working closely with Sales, Service, Marketing, and manufacturing partners, the Process Control Training Specialist ensures customers receive practical, application-focused training that improves equipment reliability, operational efficiency, and workforce competency while supporting the organization's training initiatives.

Essential Responsibilities

Customer Training & Technical Education

• Deliver instructor-led technical training at company facilities, customer sites, and through virtual platforms.
• Conduct hands-on training covering installation, configuration, commissioning, diagnostics, troubleshooting, calibration, and maintenance of instrumentation.
• Train customers on modern device configuration software, Ethernet-based industrial communications, and industry best practices.
• Evaluate customer knowledge and tailor training programs to meet specific application and operational requirements.
• Promote safe work practices and proper instrumentation lifecycle management.

Curriculum Development

• Develop, maintain, and continuously improve technical training materials, presentations, student guides, laboratory exercises, and competency assessments.
• Update course content to reflect new products, software revisions, communication technologies, and industry standards.
• Collaborate with manufacturing partners to incorporate current product information and technical resources.

Customer Support & Program Development

• Support Sales and Service teams by providing technical expertise and customer training solutions.
• Assist Marketing with promoting scheduled training classes.
• Measure training effectiveness through written and practical evaluations and recommend follow-up training as needed.
• Identify opportunities to expand customer training offerings based on industry trends and customer needs.
• Perform other duties as assigned.

Travel

Travel to company locations, customer facilities, and manufacturer training centers is required on an as-needed basis. Up to 50% overnight travel may be required depending on customer schedules and training facility locations.

Requirements

Job Requirements

Education

Associate degree in Engineering Technology, Instrumentation, Electronics, Industrial Automation, or a related technical field, or an equivalent combination of education and experience.

Experience

• 7+ years of experience in process instrumentation, industrial automation, field service, technical support, or applications engineering.
• Experience commissioning, configuring, and troubleshooting industrial instrumentation.
• Previous customer training, mentoring, or instructional experience preferred.

Core Competencies

• Customer-focused communication and relationship building
• Technical expertise in flow, level, pressure, temperature, and analytical instrumentation
• Instrument commissioning, startup, and diagnostics
• Ethernet-based industrial communications and device configuration software
• Strong presentation, facilitation, and public speaking skills
• Organization, planning, and project management
• Continuous learning and commitment to emerging technologies

Physical Requirements & Working Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for extended periods while conducting training.
• Ability to lift and transport training equipment weighing up to 40 pounds.
• Ability to travel by automobile and commercial airline as required.
• Ability to work safely in industrial environments while using appropriate personal protective equipment (PPE).