Job Description

At ING, we’re driven by a simple purpose: to empower people to stay a step ahead in life and in business. As a digital-first bank, we’re always looking for smarter ways to improve how we work—simplifying processes, strengthening controls, and delivering seamless customer experiences.

Our KYC Operations team plays a key role in protecting our customers and ensuring we meet regulatory obligations. It’s a collaborative, fast-moving environment focused on continuous improvement and doing things better every day.

We’re looking for a Process & Control Specialist to join our dynamic team. In this role, you’ll take ownership of improving end-to-end KYC processes while strengthening the control environment and managing operational risk events through to resolution. You’ll work closely with both local and global stakeholders to uplift processes, embed best practices, and ensure they remain fit for purpose in a changing regulatory landscape. Along the way, you’ll help drive better performance, reduce risk, and contribute to a more efficient and resilient KYC function.

This is a 9 month secondment opportunity that can be based in either Wyong or Sydney.

What you’ll do

• Lead end-to-end management of operational risk events and issues, from identification through to closure within required timeframes.
• Analyse, design, and uplift KYC operational processes to eliminate inefficiencies, reduce risk, and improve performance.
• Partner with local and global stakeholders to align processes with ING’s risk framework and regulatory requirements.
• Conduct control testing and support internal and external audits related to process effectiveness.
• Provide insights and recommendations to support decision-making on process improvements, SLAs, and operational performance.
• Act as a subject matter expert and key point of contact for process and control initiatives across KYC Operations.

What we’re looking for

• Experience managing operational risk events or issues end-to-end, ensuring they are logged, tracked, and closed within required timeframes.
• Ability to work across multiple stakeholder groups, including offshore teams, local SMEs, and risk and compliance partners.
• Strong understanding of controls and governance, with the ability to ensure the right frameworks are in place when issues arise.
• Experience in risk, issue, or complaints management within banking or financial services.
• Confidence coordinating across teams to investigate issues, identify root causes, and drive resolution.
• A proactive mindset with a willingness to learn and build knowledge in KYC and financial crime prevention.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close Tuesday, the 30th of June.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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