Job Description

Responsible for:

The role will support in capturing, reporting and analysing data required to support the project/programme management by the corporate Project Delivery Management, and the performance analysis, and the process improvement initiatives in the Regional Delivery Center (RDC). He/She is responsible for extracting data from various sources and transforming them into text and graphical reports/dashboards as needed in the different stakeholder levels.

Extent of Authority:

• Access to source data for reports and dashboard generation/update
• Review, analyse and report organizational process and performance
• Recommend automated solutions and/or work method changes for improving resource efficiency, utilization, quality and cost-effectiveness
• Recommend project management software and similar technology governance related policies, standards, processes and procedures
• Implement approved requests on project management software and similar systems (e.g., access definitions, creation of project, task or resource elements, etc.)
• Verify proper usage of project management software and systems being administered, reporting, and correcting breaches
• Raise HEAT calls

Main Activities:

• Generation, creation and analysis of performance reports using MS Excel, MS Access and other company standard tools
• Generation, creation and analysis of project management software-based data
• Generation of scheduled management information reports and dashboards
• Creation and generation of ad hoc reports and analysis
• Handling of new reporting areas and data sources
• Distribution of reports and related communication materials to key stakeholders and branches
• Building and/or improvement of customized reporting sets in line with corporate strategy
• Serve as the primary support and subject matter contact for the project management software, providing day to day user assistance
• Coordinating system access and configuration in the project management software
• Liaise with the vendor and internal stakeholders to resolve issues and implement enhancements.
• Conduct training for process improvement rollouts
• Measurement and assessment of ‘As Is’ processes, and the design and recommendation of ‘To Be’ processes with improvement solutions through automation or other work method changes
• Conduct interviews and workshops to elicit and define requirements for the development of business process improvement solutions
• Documentation of processes, procedures, guidelines and other deliverables as required in process improvement activities/projects
• Design of forms and document templates to be used in business process standardization and/or improvement
• Development of effective and efficient work performance measurement and process improvement solutions using company standard tools such as MS Excel, MS SharePoint, MS Access, IBM BPM, Confluence, etc.
• Communication with project team members and management for tracking and reporting progress of process improvement-related initiatives
• Research and exploration of new tools’ capabilities and participate in their roll-out.
• Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
• Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
• Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
• Ensure Work Health and Safety policies and procedures are adhered to.
• Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.

Key Skills:

• In-depth knowledge on business/systems data extraction and transformation for performance analysis and reporting
• Use of project management tools
• Knowledge on process and/or systems improvement conceptualization and implementation
• MS Office skills (MS Excel, Access, Word and PowerPoint)
• Understanding of statistical concepts
• Knowledge in CMMI, ITIL, Lean Six Sigma, Balanced Scorecard or ISO 20000 a plus
• Experience in using MS SharePoint, Project management software, Heat, IBM BPM a plus

Personality Traits:

• Has strong analytical skills
• Extremely well-organized, detailed and multi-task oriented
• With proactive communication skills
• Has ability to plan, organize, implement and follow through
• Punctual, accurate and driven by deadlines
• Quickly learner especially on new reporting technologies and tools
• Team player
• Has ability to multi-task in stressful and time-critical operation
• Able to work with minimum supervision

Qualifications and Typical Experience:

• Relevant qualifications in IT or other related discipline
• Expert knowledge in MS Office 2007-2019
• Knowledge in MS Project or other project management tools
• Experience in organizational performance analysis and reports generation
• Experience in process review, and improvement design and implementation
• 5 Years experience in similar role

Special Circumstances:

• Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
• Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS.
• Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
• Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
• Maintain FUJIFILM DMS and client confidentiality.
• Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
• May be needed to be on call from time to time to meet requirements of the role.
• Required to participate in workplace fit-for-work initiatives (including stretching programs).