To perform business requirements analysis and updates for robotic process automation implementations and internal transformation efforts and to serve as the facilitator for an agile development team
Prevent wastage and identify process improvements to contain and reduce costs Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations Deliver internal and external customer service excellence through adherence to quality service standards Ensure compliance to legislative and audit requirements and adherence to relevant processes Develop new insights into situations and apply innovative solutions to make organisational improvements Cultivate and manage objective working relationships with a variety of stakeholders like technology, business, project managers and testing analysts in the process of creating and recommending robotics process automation solutions Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and review outputs M
Skills and Experience
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/10/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
