Job Description

Job Summary

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Key Responsibilities

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Skill Requirements

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Other Requirements

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards