Job Description

Job Summary

• Ensures the flawless execution of all Fuel orders to Customers as per Company policies and guidelines.
• Ensures well controlled and Safe operations.
• Practices and promotes safety, controls integrity, customer care, efficiency and continuous improvement

Key Metrics

• Order Fulfillment Status
• Timely and accurate Execution of Deliveries
• Accurate, Timely and Complete Documentation
• Truck Performnace
• Sales Volume
• Error Correction Cases
• Truck Overweight Cases
• Shipment Status
• Customer Complaints

Key Interfaces

• Customers
• Drivers
• Hauliers
• CS Planners
• CS Order takers
• Terminal Shift Supervisors
• Terminal Fleet Engineer

Key Responsibilities

• Administrates the physical loading of products and delivery activities performed by hauliers & COT Trucks.
• Handles real time operational problems with clear communication to all the involved parties.
• Performs the required checks before loading shipments to avoid Truck Overweight cases.
• Handles exceptional cases of Returned deliveries and LOV’s as per process.
• Timely reports cases that requires error correction and ensures appropriate documentation.
• Reviews and Executes the Delivery Plan for Delivered Customers and Planning List for Pickup Customers, ensuring timely delivery and accurate Stocks.
• Handles and timely report Operation issues of Product Shortages, Truck Availability, and Terminal Problems.
• Handles Service from/to Others timely and accuretly.
• Generates and administers truck load confirmations, delivery confirmations and delivery documents.
• Ensures Plan feedback is sent accurately and timely with proper documentation of all exceptions.
• Ensures proper documentation of all delivery tickets with required Driver and Customer confirmations.
• Answers inbound calls in a timely and professional manner from ( 06:00PM D to 09:00AM D+1)

Skill Requirements

Skills & Competencies Required

• Minimum of 1 – 3 Years of Work Experience
• Experience in Terminal Operations is an advantage
• Excellent organisational skills
• PC literate
• Strong analytical skills
• Strong customer mindset
• Problem solving abilities
• Knowledge of SAP is an advantage
• University Degree
• Ability to work under pressure & as part of a team.

Good time management and prioritization skills

Other Requirements