Job Description

Job Summary

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

knowledge of banking products and services

Excellent attitude and demonstrate the willingness to learn.

Excellent Communication skills, both in terms to interpret & converse.

Keen eye for details.

Flexible to work in night shifts/extended hours/weekends

Strict adherence to UK Banking regulatory requirement