Job Description

"First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services.

KNOWLEDGE & SKILLS

• Strong customer service
• Attention to detail
• Critical thinking
• Problem solving skills
• Excellent verbal and written communication
• Ability to organize and prioritize workload
• Knowledge and experience with FAST/ClarityFirst applications
• Knowledge and experience with Microsoft Office and Teams

DUTIES AND RESPONSIBILITIES

• Provides support to the NCS Office by assisting with escrow-related processes and specific office language, while adhering to standard operating procedures and company policies.
• Opens orders, inputs closing statements, obtains, and verifies information received from clients through phone calls and emails, and inputs validated data in client-supplied applications to meet project specifications.
• Conducts follow-up calls or emails to ensure information orders are processed within specified turn-around time.
• Attends project orientation, job-related training, or company-initiated training and applies the learnings to effectively perform their tasks.
• Ensures compliance with company rules and regulations, which shall include but are not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); and other duties and responsibilities prescribed for all ADEC employees.
• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
• Reports security incidents and/or any identified security weaknesses.
• Performs other tasks that may be assigned from time to time
• Project coordination and abstract thinking
• Ability to track complex Customer requests.
• Searches title plant records compiling chain of title.
• Uses research to create and maintain files, records, and reports.
• Audits calculations and legal documents for accuracy.
• Communicates recording information and prepares legal property documents such as Endorsements.
• Examines and interprets tax and assessment reports, follows title practice regarding the issuance of title commitments, policies, endorsements and guarantees.
• Able to review and determine proper authority of entity documents provided.
• Independent thinking on finding available resources.
• Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on QMS, ISMS and EMS; and other duties and responsibilities prescribed for all AMDATEX employees
• Reports security incidents and / or any identified security weaknesses.

Education

• Graduate (Commerce/Art/Business Administration)
• Experience in US Mortgage and Title documents
• Professional work experience of 1-6 years.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.