Process Associate

IGT is seeking a Process Associate to support People & Culture (P&C) shared services through high-volume HR transaction processing, data management, and operational support activities. This role is responsible for executing standardized processes with a high level of accuracy and efficiency while supporting data integrity, service quality, and operational excellence within a global shared services environment.

The Process Associate plays a critical role in ensuring transactions are processed accurately and within established service level expectations. This position requires strong attention to detail, process discipline, and the ability to work effectively in a high-volume, process-driven environment.

What You'll Do

• Process HR transactions within SuccessFactors, ensuring accuracy, timeliness, and compliance with established procedures.
• Perform data entry, validation, and quality checks to maintain data integrity and transaction accuracy.
• Execute standardized processes in accordance with documented SOPs and service standards.
• Identify, document, and escalate data discrepancies, transaction errors, or process issues as appropriate.
• Support audit activities, reporting requirements, and data validation efforts.
• Maintain process documentation and assist with updates to SOPs and knowledge resources.
• Collaborate with Employee Services team members on transaction-related activities and workflow execution.
• Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities.
• Support testing activities for system updates, process changes, and operational enhancements.
• Contribute to continuous improvement efforts by identifying opportunities to enhance process efficiency and accuracy.

What You Bring

• 1–3+ years of experience in operations, shared services, HR operations, or data processing environments.
• Experience working in high-volume, process-oriented environments.
• Experience with HR systems, preferably SuccessFactors.
• Strong attention to detail and commitment to data accuracy.
• Experience performing data validation and quality checks.
• Ability to identify and escalate operational issues appropriately.
• Basic analytical and problem-solving skills.
• Proficiency in Microsoft 365 applications; Excel experience preferred.
• Strong organizational and time management skills.

Key Competencies

• Attention to detail and data accuracy
• Process discipline and operational execution
• Time management and prioritization
• Analytical thinking and problem-solving
• Systems awareness and technology adoption
• Collaboration and teamwork
• Continuous learning mindset