Job Description

KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.

What will be your role?

In this role, you will play a pivotal part in ensuring the seamless execution of contracting processes and high-quality data administration. As a Business Support Analyst, you will handle complex tasks within the Sell to Cash process, focusing on data analysis, stakeholder communication, and driving process improvements.

What you will do:

-Validate and enter contractual data into the ERP system, including Customer & Equipment Master Data, Contracts, and Billing.

• Resolve complex tasks and cases accurately and independently; consolidate available data sources to analyze issues, identify root causes and propose effective corrective actions.
• Lead and actively participate in calls.
• Act as a buddy to junior colleagues by guiding them and sharing process knowledge.
• Identify and implement improvements within your own process area using Lean and Lean UX principles.
• Maintain and enhance process documentation to ensure accuracy, relevance, and audit compliance/readiness.
• Support project implementation by performing system and process

testing.

What you bring:

• Intermediate Excel proficiency.
• Excellent command of German and English (both written and spoken)
• Solutions-focused, curious, clear communicator, with strong decision-making and presentation skills.
• Strong customer service mindset, attention to detail, and a collaborative approach in a fast-paced international environment.

What KONE has to offer?

• We value your authentic self
• Diversity, equality and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• We are passionate about safety, quality and innovation

Some of our many benefits include:

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work

Salary

From 1.600 EUR/month; Our final offer will be based on your experience and qualifications

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html