Job Description

Who We Are

NORRIQ is an international group headquartered in Denmark and Belgium, with over 350 consultants driving business transformation through technology.

Our growing Financial Services practice includes 100+ specialists helping banks meet evolving client expectations, embrace new technologies, and navigate regulations like DORA, RIS, AI Act, and EBA Guidelines on Loan Origination.

At NORRIQ, our people are our strength. We foster a culture of growth, creativity, and excellence, offering training, opportunities, and a sense of belonging. Join us for an unforgettable journey and become part of the NORRIQ stars—connected forever!

The Opportunity

We are looking for an Expert Process Analyst to join our Banking Transformation team. In this role, you will ensure the operational efficiency of business processes, delivering an exceptional experience for customers and employees while minimizing operational risks and optimizing costs. You will be at the forefront of enhancing end-to-end processes, collaborating with multidisciplinary squads to create impactful and sustainable improvements.

Roles & Responsibilities

Process Ownership and Strategy

• Manage one or multiple processes within the Product/Customer Journey of the assigned squad.
• Contribute to the tribe’s end-to-end business process strategy, ensuring cost optimization and leveraging automation and industrialization.

Process Design and Optimization

• Redesign and enhance processes in collaboration with the NPS (Net Promoter Score) team to improve customer journeys.
• Analyze operational risks associated with processes, with support from the Operational Permanent Control (OPC) team.
• Monitor performance metrics (e.g., NPS, NPE, incident counts) to identify and implement improvements.

Documentation and Communication

• Maintain and update process documentation, ensuring alignment across all contributors.
• Facilitate cross-functional collaboration by providing actionable process insights.

Operational Excellence and Testing

• Oversee end-to-end testing of processes in partnership with stakeholders, including Operations, Risk, and IT teams.
• Orchestrate incident management processes, ensuring timely resolutions and follow-up on corrective actions.

Agile Collaboration and Change Management

• Actively participate in squad ceremonies, promoting Agile values and principles.
• Support teams impacted by process changes, fostering alignment and adoption of improvements.

Profile:

Experience & Skills

• Strong technical writing skills with expertise in process modelling techniques and methods.
• Hands-on experience with process modelling tools such as Visio and Aris for creating flowcharts and visual process documentation.
• Proficient in Lean Management principles for process optimization.
• Solid understanding of compliance frameworks and regulatory requirements.
• Expertise in performance analysis to identify and implement improvements.
• Strong knowledge of business organization, operations, and IT relationships.
• Skilled in applying a customer journey approach to align processes with customer expectations and experiences.

Languages

• Fluency in English and either Dutch or French, with at least passive knowledge of the other language.

Soft Skills

• Strong analytical skills.
• Strong communicator, diplomatic, and customer-oriented.
• Structured approach to problem-solving and task management.
• Ability to work independently and take initiative.
• Quality-minded with a keen eye for detail.
• Goal-oriented, consistently driving towards achieving objectives.
• Demonstrated leadership abilities to guide teams and influence outcomes effectively.

Our NORRIQ Offer to You

• Be part of a fast-growing international company with a unique people culture.
• A very competitive salary package, including a company car, iPhone, health insurance, Ambucare, and various allowances.
• Extensive training opportunities in Belgium and Denmark, covering technical expertise, soft skills, and project management, along with access to new technologies and innovative equipment.
• A dynamic and growing team with a great mix of young and experienced professionals focusing on financial services.