Job Description

Why this role matters

In this role, you will have the opportunity to analyze how NN Spain truly operates and actively shape how processes evolve across the organization You will work on end‑to‑end process redesign initiatives that directly impact efficiency, regulatory compliance and, most importantly, customer experience.

This is a role with real visibility and influence, positioned within the Strategic Transformation Office, where process thinking becomes a key driver of business decisions and long‑term transformation.

Why NN Spain

NN Spain combines the stability of a leading insurance and financial services company with a strong people‑centric culture. Transformation at NN is practical and sustainable, built through collaboration, trust and a long‑term view. You will work in an environment that promotes professional development, internal mobility and meaningful impact on both customers and society.

What this position offers

Business impact from day one
You will redesign and improve critical processes that affect multiple areas of the company, translating analysis into tangible operational improvements.

Cross‑functional exposure
You will collaborate with process owners and teams across all business areas, gaining a holistic understanding of NN’s operations.

Professional growth in process and transformation
You will strengthen your expertise in BPM methodologies, tools and governance within a strategic transformation context.

Stable environment with career progression
NN supports long‑term development, with potential progression toward roles such as Product Owner, BPM Manager or Project Manager.

Modern and flexible way of working
You will operate in a culture that values autonomy, work‑life balance and continuous learning.

Typical questions and clear answers

• “Is this role mainly about documentation?” No. Documentation is a foundation, but your real contribution is identifying improvement opportunities, redesigning processes and influencing how work is done.
• “How much autonomy does the role have?” You will work closely with process owners but with enough independence to challenge existing ways of working and propose improvements.
• “Is deep insurance knowledge mandatory?” Sector knowledge is valuable, but not a barrier. What matters most is your process mindset and analytical capability.

What will help you succeed in this role

• Experience in process analysis and redesign (minimum 3 years): this enables you to identify inefficiencies, pain points and improvement opportunities with confidence.
• Educational background in Business, Economics or Engineering: It helps you connect processes, systems and business objectives in a structured way.
• Knowledge of BPM methodologies and tools: Experience with BPMN 2.0 and tools such as MAVIM, ADONIS or similar will allow you to model and govern processes effectively.
• Understanding of regulated environments: Experience in insurance or financial services is a plus, particularly regarding regulatory alignment.
• Advanced English (C1): Required for documentation, collaboration and interaction in an international environment.
• Continuous improvement mindset: Lean or Black Belt certifications are valued, but critical thinking and curiosity are essential.

Mission of the role

Your mission is to analyze, redesign and continuously improve NN Spain’s business processes, ensuring efficiency, regulatory compliance and a consistent, high‑quality customer experience across the organization.

Key responsibilities

• Lead the redesign of existing processes and the design of new ones in collaboration with process owners.
• Analyze customer journeys, pain points and improvement areas to enhance end‑to‑end experiences.
• Maintain and evolve the company’s critical process map, ensuring accuracy and alignment with strategic goals.
• Govern and develop the BPM platform (MAVIM), both at platform and content level.
• Contribute to transformation projects by supporting requirements definition from a process perspective.

Interested in shaping how NN works?

If you are motivated by understanding complexity, improving how organizations operate and creating meaningful impact through process excellence, this role offers a solid platform to grow and contribute at NN Spain.

In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.