Job Description

Company:

Marsh Risk

We are seeking a talented individual to join our Operations team at Marsh This role will be based in Auckland This is a hybrid role that has a requirement of working at least three days a week in the office.

The QA / Process Analyst will support the operations leadership team by identifying improvement opportunities within operational processes, implementing audit processes, and fostering a culture of continuous improvement. The role also involves generating reports and setting up training plans to support process changes and new ways of working.

We will count on you to:

• Develop a strong understanding of current operational processes across Marsh and MMB Operations.
• Identify and lead continuous improvement initiatives in collaboration with operations colleagues and Team Leaders.
• Implement and manage regular quality audit processes, ensuring quality standards are met and corrective actions are taken.
• Produce accurate process documentation such as process maps and SOPs.
• Conduct root cause analysis on operational and quality failures and monitor improvement plans.
• Collaborate with the NZ business technology team to automate routine manual tasks.
• Create training materials and support the embedding of a continuous improvement culture.
• Prepare timely and accurate reports to support operational and quality objectives.
• Build and maintain strong relationships with internal and external stakeholders.
• Adhere to company policies on quality, risk, compliance, and professional development.

What you need to have:

• University degree or equivalent work experience.
• 3 years of experience in a similar role, with 2 years in insurance or financial services preferred.
• High level of Microsoft Office tools skills primarily in Microsoft 365, excel and macros.
• Utilisation of AI a definite advantage.
• Strong analytical, documentation, numerical, and organizational skills.
• Exposure to quality management frameworks and ideologies are definite advantage.
• Ability to work collaboratively within a team and interface with colleagues at all levels.
• Experience working with technology solutions and process improvement.
• Knowledge of insurance market, clients, and claims management related to the area of expertise.

What makes you stand out:

• Strong problem-solving capabilities and ability to handle complex tasks.
• Experience in training and developing operations specialists.
• Initiative to contribute ideas and solutions for continuous improvement.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Us:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.