Department:
Elections Division, Secretary of State’s Office
Reports To:
Elections Division Manager

Position Summary:

The Process Analyst supports the Elections
Division by analyzing, designing, documenting, and improving election systems processes
to ensure the integrity, efficiency, and compliance of election-related
activities. This role plays a critical part in improving the usage of the
statewide voter registration and election management system by State and
County-level users.

Key Responsibilities:

• 
  Process Documentation, Analysis,
  and Improvement
• 
  Evaluate existing
  election-related processes, business rules, and workflows for efficiency,
  accuracy, leadership vision, and compliance with Nevada Revised Statutes
  (NRS).
• 
  Document processes, business
  rules, functionality, and procedures.
• 
  Identify and address
  documentation gaps.
• 
  Develop process maps, standard
  operating procedures (SOPs), and documentation for new processes as developed
  by State leadership.
• 
  Identify areas for improvement in election-related processes
  to improve compliance, efficiency, consistency, and clarity.
• 
  Technical Support and Analysis
• 
  Analyze and recommend resolution
  paths for technical support requests.
• 
  Validate system functionality for
  compliance with policy and expected business rules and workflows.
• 
  Assist with the development of
  user stories and requirements to inform the development of system
  enhancements.
• 
  Document system processes and
  functionality to support Help Desk agents and Development and QA teams in
  addressing tickets.
• 
  Compliance & Quality
  Assurance
• 
  Ensure processes align with
  federal and state election laws (NRS), including HAVA, NV state statutes,
  and Secretary of State directives.
• 
  Monitor quality control measures and support risk-limiting
  audits.
• 
  Stakeholder Engagement
• 
  Work with county election
  officials, vendors, and internal teams to gather feedback and ensure consistency
  process across jurisdictions.
• 
  Work with the third-party vendors and the internal training
  team to develop training and support materials for staff and election system
  users.

Minimum
Qualifications:

• 
  Bachelor's degree in public
  administration, political science, data science, business, or related
  field.
• 
  2+ years of experience in process
  analysis, operations, or technical support (government or elections
  experience preferred).
• 
  Strong analytical, organizational,
  and communication skills.
• 
  Proficiency in Microsoft Office
  Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is
  a plus.
• 
  Familiarity with election systems, voter registration
  databases, or government compliance frameworks is desirable.

Preferred
Qualifications:

• 
  Experience working in a government
  or public sector environment.
• 
  Knowledge of Nevada election laws
  and procedures.
• 
  Lean Six Sigma or similar process improvement certification.

Work
Environment:

• 
  Hybrid or in-office work based in
  Carson City, NV.
• 
  Occasional travel to counties or
  election sites may be required.
• 
  Extended hours may be necessary during election cycles.