Job Description

Process Analyst (Contract - 12 Months)

Minimum Requirements:

• Matric [Grade 12]
• Minimum NQF 6; BCom Degree
• 2-3 years' business process management experience, with exposure to project management

Responsibilities:

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders' requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem-solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Prepare and submit required reports within stipulated time-frames and provide feedback to management as required.
• Provide process updates as required by particular projects.
• Liaise with Legal Risk and Compliance teams to sign-off forms and documents.
• Ensure adherence to all relevant statutory requirements (e.g. Excon FAIS FICA etc).
• Adhere to company procedures and audit requirements.
• Document Risks and Controls in accordance with Company Standards and Framework.
• Assess process adherence and enable business to function within an adherence level in conjunction with Risk Audit and business.
• Be able to demonstrate a thorough understanding of the business and its processes to proactively identify problems and solutions.
• Analyse and interpret business needs and requirements to be able to translate these into understandable and effective business process documents including process diagrams and task-level
  activities within specified time frames.
• Ensure all process reference material is properly developed and maintained (e.g. on the intranet).
• Understand all relevant forms and documents and make changes to ensure all versions are current and up-to-date and stored in a single repository.
• Facilitate the prioritization of process enhancements and developments.
• Facilitate sessions with customers to identify process improvements.
• Ensure process innovation is implemented from idea generation through to execution.
• Analyse processes and forms and document Level 4 and Task level to produce Standard Operating Procedures (SOP).