Coordinates and supports scheduling of surgeries, in collaboration with surgical departments, external business representatives, surgeons, physician’s assistants and patients. Allocates surgical blocks in collaboration with various department operations administrators, surgeons, physician’s assistants, Clinic scheduling and desk personnel. Provides data and reports related to the house of surgery, as requested. Demonstrates initiative and proficient organizational skills, to perform a variety of duties in support of physicians, patients, administrators and the institution. Prioritizes work according to departmental demands. Performs duties independently and demonstrates good judgment in handling difficult or critical situations that may involve patients. Knowledgeable in project management, computer software applications, scheduling technology, internet/intranet communications and research; document preparation, storage, and retrieval, customer service and public relations.
Associate's degree required or two years of medical appointment scheduling experience in a healthcare facility or six months of internal Mayo Clinic experience in the hiring work unit. Proficiency in anatomy, physiology and medical terminology preferred. Must have clerical skills, proficiency in Microsoft Office Suite. Must demonstrate well-developed leadership and customer service skills. Must demonstrate superior written and verbal communication skills. Must possess strong conflict management skills and the ability to independently problem solve. Must possess sophisticated skill sets and experience in specific areas such as ever changing technology and business practices. For internal candidate consideration: Must have Millennium/PCO experience and exceptional computer skills and knowledge of multiple software systems. Must be comfortable with the latest office technologies. None.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
