Job Description

Procedure Scheduler - UMHP - Endoscopy * Days - 40hrs/wk.

Requisition #: req12432

Shift: Days (10-hr shifts between 0630-1730)

FTE status: 1

On-call: No

Weekends: No

General Summary:

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for their assigned providers. The Procedure Scheduler will act as a liaison between the patient and the hospital areas.

Requirements:

• High School education or equivalent. Associate Degree in Science or related field, Bachelor’s Degree preferred.
• One year of experience in a medical office and/or prior experience coordinating referrals
• Medical terminology knowledge.
• Excellent keyboarding skills.
• Excellent customer service skills and communication skills (oral and written)
• High level of interpersonal skills
• Training or experience in medical coding and managed care insurance plans
• Ability to organize, prioritize and perform duties in an independent manner with minimal supervision.

Essential Functions and Responsibilities:

1. Schedules and coordinates procedures done internally or externally.
2. Coordinates necessary pre-procedural testing, clearance, and/or medication holds.
3. Validates insurance coverage and processes insurance authorizations.
4. Oversees and analyzes daily surgery/procedure schedules one to two weeks in advance to identify and communicate conflicts and/or gaps with office leadership.
5. Communicates with admitting, pre admit testing and surgery or procedure leadership, as necessary.
6. Maintains confidentiality of all patient and staff information.
7. Responsible to perform duties in an independent manner using critical thinking skills and minimum supervision.
8. Demonstrates principles of continuing improvement in achieving department and organizational goals and objectives and participates in process improvement activities to enhance scheduling and authorization processes and workflows.
9. Demonstrates high level of customer service skills when communicating with physician offices, other departments.
10. Monitors block schedule utilization. Provides feedback to leadership when additional block time, or a decrease in block time is necessary and drops procedure blocks in a timely manner when provider will not utilize block.
11. Performs other duties as assigned. These may including but are not limited to: Maintaining a current knowledge base of use standards of care in professional practice; pursuing self-directed learning and continuing education opportunities; and participating on committees, task forces, and work groups as determined by management.