Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun

About the team

You will be part of our Application Excellence team, working closely with Clients, Business stakeholders, and Incident Management teams to provide Level 3 production support for critical applications. You will analyse code,architectureand business requirements to troubleshoot issues, implementenhancementsand ensure solutions align with product standards. Collaborating with Subject Matter Experts and Architects, you will drive root cause analysis, recommend designimprovementsand deliver high-quality changes that enhance application stability,performanceand user experience

WhatYou will be doing

• Accountable for ownership ofclient’sneeds and requests.  

• Complete client maintenance as requested, ensuring verification of changes with quality and accuracy.  Prepare for andattendsestablished client issues calls. 

• Participate in orfacilitateinternal and external meetings,assistsin research, factfindingand in preparing proper documentation.  Prepare for andattendsestablished development meetings. Document andmaintainany communication with clients.

• Able todetermineimpact across component lines of development,issuesor client requests.  Facilitates knowledge transfer between ongoing projects and client issues to ensure componentsare meetingclient and TSYS needs.  Helpdeterminealternatives to meet client needs or increase revenue opportunities for TSYS.  Mayrepresentdepartmentin various focus groups.

• Understand and consult on system design,utilizationand availability ofvalue-addedproducts andisable to offer product alternatives.  Understand client’s strategic needs

• Keepcurrent onsystem and module enhancements. Serve as authority on all module/client-related issues. Develop high-level client relationships.  Document any communication withclient  

• May support orparticipatein the execution of client consultant job duties. Seek opportunities to stay current and expand technicalexpertise Sell TSYS andoffersproduct alternatives.

• Continue to develop andmaintainpositive working relationships with various areas withinTSYSorganization. 

• To solve any client software problems relating to TSYS software,identifybugs using various tools and provide solution

• Establish a positive rapport with the client(s) to develop andmaintainlong term relationships to understand client(s) business needs,objectivesand expectations. 

• First line of contact with the clients, requiring full accountability and ownership for meeting Client's needs and demands, available 24 hours a day, seven days a week (may carry a company mobile).  Responsible for focusing on core business needsrelativeto assignedcomponent(s) with proactive drives in delivering various client requirements to ensure overall success.

• Understand and adhere to department practices, procedures, and methodologies. Maintain an extensive knowledge of the industry, transaction processing, and/or financialservicesbusinesses. Perform detailed and complex analysis, issue resolution, developmental requests, and change controls to select system components, whilemaintaininga high levelof system data integrity, focusingto ensureoverall success. 

Whatyou bring

• 4to 8 years of work experience with workingknowledgeonANSI C and Pro*C

• Well-versed in Object Oriented programming

• Good working knowledge of Oracle Pl/Sql

• Administrative skills on LinuxPlatfoirm

• Hands-on experience of modernization tools such as G5, Liquibase, Git,Jenkinsand AWS

Added Bonusif you have

•Previousexperience withpayment systemplatforms

•Knowledge in Payment Systems processes and cycles: Issuing, Authorization, Clearing and Settlement

•Familiar with ISO 8583 message format 

What We Offer You

• An exciting opportunity to be part of the world’s leading FinTech product organization.

• A vibrant team environment and the opportunity to build a career in the core banking/payments domain.

• Competitive salary and attractive benefits including GHMI/Hospitalization coverage for employees and dependents.

• A multifaceted role with a high degree of responsibility and a wide range of opportunities.

• A broad range of professional education and personal development possibilities – FIS is your final career step