EDAG Group

Problem Resolution Coordinator

EDAG Group  •  Rochester, MI (Onsite)  •  1 month ago
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Job Description

WHO WE ARE

Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.

DESCRIPTION

  • Coordinate and track software and system network-related issue tickets throughout the development process. ​
  • Review incoming tickets for completeness, consistency, and required technical information. ​
  • Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation. ​
  • Support standardization of issue reporting and tracking processes. ​
  • Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. ​
  • Support communication and alignment with customers regarding reported issues and status updates. ​
  • Monitor issue aging, priorities, and closure progress.

REQUIREMENTS

  • Bachelor's degree in Engineering or related field.
  • Approximately 3–5 years of relevant experience.​
  • Generate reports and metrics including issue inflow, burndown, and status tracking. ​
  • Support project meetings with issue tracking summaries and status updates. ​
  • Knowledge of JIRA or Confluence
  • Ability and willingness to travel to California as needed to meet and collaborate with customer.​
  • English (C1-C2)
  • Temporary contract

MAKING IMPOSSIBLE

THINGS POSSIBLE

WITH YOU

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EDAG Group

About EDAG Group

About the EDAG Group

The EDAG Group is a globally leading, independent engineering service provider to the mobility industry which, with experts in mobility, industry and public solutions, combines excellent engineering with the latest technology trends.

With an interdisciplinary team of some 9,000 experts, the EDAG Group, in its global network spanning approximately 80 sites, realizes projects for the automotive industry and other industrial sectors including semiconductors, chemicals, defence and medical devices. With over 55 years of engineering experience and its own 360-degree development approach, the EDAG Group covers the entire spectrum of modern mobility, combining innovative technologies and future-oriented concepts. Working across all industries, the EDAG Group develops products and production plants and facilities that take all manufacturing-relevant processes into full account and integrate them into a holistic network. Innovative strategies, data networking and a digital infrastructure are also at the center of the company's cross-industry engineering solutions, for the public sector, for example. The interdisciplinary approach and a strong partner network provide an optimal customer experience for a customer base of global market leaders.

The company has been listed on the stock exchange since 2015 and generated sales of € 822 million in 2024.

For more information, see the EDAG Group website: http://www.edag.com

Industry
Architecture & Engineering
Company Size
5,001-10,000 employees
Headquarters
Wiesbaden, DE
Year Founded
1969
Website
edag.com
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