Job Description

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

What you will do:

ENGIE IT’s transversal teams are responsible for coordinating core ITIL processes across multiple departments. As part of our internal team expansion, we are recruiting a Problem Management Coordinator to oversee the Problem Management lifecycle and contribute to service quality and continuous improvement.

This role was previously performed externally. It is now being internalized within our Romanian branch to support strategic knowledge retention, foster operational ownership, and enhance collaboration.

Responsibilities:

• Identify and assess new Problems, ensuring they meet team scope and eligibility criteria
• Qualify Problems in collaboration with stakeholders and assign them to appropriate owners
• Prioritize Problems based on criticality and business impact
• Track progress throughout the Problem lifecycle and monitor root cause analysis timelines
• Prepare internal communications for priority 1 Problems and maintain the Known Error Database
• Continuously identify process improvements and suggest better communication methods
• Participate in weekly Operations Committee meetings and represent Problem Management in performance reviews

Desired education, expertise, and skills:

• Proactive and self-motivated
• Precise and detail-oriented
• Calm under pressure
• Structured and efficient writing
• Analytical with a strong sense of synthesis
• Strong cross-functional collaboration with internal teams and suppliers
• Comfortable navigating multi-stakeholder environments
• Ability to explain complex situations in simple terms
• Fluent in French and English (written and spoken)
• Capable of communicating with technical, functional, and managerial profiles

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

Why We Care

At ENGIE, we believe that effective Problem Management is crucial for maintaining the reliability and efficiency of our IT systems. By excelling in this role, you'll contribute directly to our ability to deliver innovative energy solutions and drive the transition towards a carbon-neutral future. Your expertise will help us minimize disruptions, improve service quality, and ultimately enhance our customers' experience.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer committed to creating an inclusive work environment. We welcome applications from all qualified individuals, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If you require any accommodations during the application or interview process, please let us know.