Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What you will do:- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.
- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.
- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.
- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.
- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.
- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- Failure Causes.
- Overall understanding of Automation?.
- Incident management.
- ITSM Framework.
- MS TOP.
- Root Cause Analysis.
- Corrective And Preventive Action (CAPA).
- Network Performance.
- Predictive Modeling.
- Problem management.
- Continuous Improvement Process.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
