Job Description

Job Title: Service Tech

Reports to: Store General Manager

It is the primary responsibility of the Service Tech at Golf Town to provide customer service, sales, merchandise processing and operational functions within the Pro Shop.

Description of Job Responsibilities:

Pro Shop/Club Repair:

• Ensure the merchandising of the pro shop meets company standard.
• Ensure shafts and grips are displayed appropriately.
• Maintain overall housekeeping of work area including general maintenance on all equipment.
• Ensure a high level of proficiency and quality of work on all club shaft repairs and re-gripping.
• Provide knowledge for club grip and shaft specifications.
• Ensure that company safety practices are being followed by associates.

Customer Service:

• Provide customers with highest level of service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen to and solve customer issues.
• Understand and be knowledgeable of how to handle customer complaints.
• Be familiar with Company Customer Service policies.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur within the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Qualifications

• A high school education and computer literacy skills is preferred.
• 1 - 3 Yrs.’ relevant retail sales experience.
• Proficiency in MS Word, Excel, Power Point, Outlook, Internet an asset
• Affinity for luxury golf equipment, apparel and accessories, keen interest in golf and regularly keeping up to date with market trends and new innovations in golf retail
• Strong communication and leadership skills and sound judgment.
• Detail oriented and strong attention to customer service.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly
• Creative, innovative
• Energetic and enthusiastic

Pro Shop Specific Skills Required:

• Requires re-gripping and re-shafting experience through Company training program
• Strong knowledge of club fitting as well as sales.

Work Hours:

• Flex schedule - some weekends and evenings.
• Work varied shifts, including week days, weekends and holidays.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.