Job Description

About us 

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW, and our point of difference is that we work across every area of every cancer, from research right through to support. 

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.  

About the team: 

The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer, so that no-one faces cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions.

The Practical Support Services team provides support to people affected by cancer, ensuring practical needs are met throughout their cancer trajectory. The services offered include pro bono legal and workplace advice, support with accommodation and transport to and from treatment, as well as various types of financial support. These services aim to meet the legal, financial and practical needs of people affected by cancer and contribute to their well-being by reducing stress and improving their quality of life.

About the role: 

Working alongside the Practical Support Services team, the key purpose of the Pro Bono Coordinator is to oversee and contribute to the delivery of pro bono legal, financial planning and workplace professional services for people affected by cancer. This support is delivered by partnering with external pro bono partners across the country to provide free advice to patients and carers when they cannot afford to access this.

This is a full-time, 12-month fixed-term contract based at our Woolloomooloo office, offered under a hybrid working model.

Key responsibilities of the role: 

• Oversee case management of clients referred to Cancer Council’s Legal, Financial Planning and Workplace Referral Services, including:

1. Contact cancer patients and carers over the phone to assess and determine their eligibility for pro bono advice.
2. Identify clients’ legal, financial and workplace issues and determine appropriate support and solutions.
3. Connect clients with pro bono service providers in order to receive free advice and support.

• Oversee daily service workflow amongst staff, volunteers and secondees, ensuring appropriate contact timeframes for clients, and collaborate closely with internal Financial Navigators and Financial Counsellors.
• Lead a volunteer workforce to support the delivery of these services, including recruiting, training and supervising legal volunteers and lawyers on secondment from partner law firms.
• Act as the escalation point for complex client issues, ensuring prompt resolution while maintaining a high level of client satisfaction.
• Act as primary relationship manager of a panel of pro bono partners, including over 600 lawyers, financial planners and HR/recruitment professionals across the country, maintaining strong relationships to ensure engagement in the service, the provision of high-quality support to clients and recognition of pro bono partners.
• Strategically and proactively recruit and onboard new pro bono service providers to ensure adequate professional support is available across the country and ensuring client needs, internal and external changes and trends are responded to.
• Establish and maintain relationships with referrers to increase education and awareness of the services available to ensure high quality and appropriate referrals, including providing feedback and educational presentations.

About you,

Essential: 

• A tertiary qualification in law or relevant field.
• One to two years' experience coordinating pro bono or support services or other legal-related experience.
• High level written and oral communication skills.
• Skills and experience in communicating with vulnerable clients.
• Capacity to take initiative, problem solve and manage competing priorities.
• Demonstrated relationship management skills and ability to work effectively with a range of stakeholders (both internally and externally).
• Ability to work independently and as a part of a team.
• Strong presentation skills

Desirable: 

• Experience in not-for-profit or pro bono sector.
• Basic knowledge of or interest in oncology, cancer services and the needs of persons affected by cancer

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. 
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref “Best Workplace” in 2025. 
• A balanced organisational approach to WFH and office.  
• Work for purpose and know that your work fosters an engaged, diverse, and culturally aware organisation. 
• Discounts available for everyday expenses such as private health, retail, and fitness. 
• CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. 

If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au  

Apply online by visiting our website directly, copying the following link www.cancercouncil.com.au/jobs then click on the role title and submit your cover letter and resume. 

Closing Date: 20th August 2026