Job Description

Reporting to: Human Resources Manager

Department: Administrative

Pay Range: $16 - $19 an hour, depending on experience.

When you work at Rose Senior Living Farmington Hills, you have a front-row seat to the incredible life stories of the wisest people on earth. Even more, you become part of a company that invests in the future of senior living by investing in you Don’t just do a job — be part of an extraordinary life.

We are currently seeking a hospitality-driven PRN/On-Call Concierge who brings warmth, professionalism, and a genuine commitment to service. This role is often the first point of contact for residents, guests, prospective employees, vendors, and service providers, making it a vital part of the resident and guest experience.

As an On-Call Concierge, you will not have a set weekly schedule but will be scheduled as needed to support the community. On-Call team members assist with coverage for planned time off, vacations, call-offs, busy periods, and special events. While weekly hours are not guaranteed, individuals who demonstrate reliability, flexibility, and strong performance are often offered additional shifts and may be considered first when part-time or full-time opportunities become available.

Available On-Call Shifts (flexibility available):

Monday–Friday

• 8:00am – 2:15pm
• 2:00pm – 8:00pm

Saturday–Sunday

• 8:00am – 2:15pm
• 2:00pm – 8:00pm

What You’ll Do:

• Greet all visitors and residents with a warm, professional welcome.
• Provide ongoing telephone coverage and support.
• Enter maintenance work orders via TELS promptly as requests are received to ensure timely service.
• Accept packages, log deliveries, and notify residents accordingly.
• Assist Human Resources and other departments with clerical tasks as needed.
• Resolve resident or visitor concerns with empathy while maintaining organizational expectations and professionalism.

Expectations:

• You are expected to follow the Lead Concierge's directions and work collaboratively with team members and other departments to ensure smooth transitions, consistent communication, and a positive resident experience across shifts.
• Maintain a welcoming, professional, and attentive presence at the front desk at all times to ensure visibility, coverage, and support for residents, guests, vendors, and staff. If you need to briefly step away from the desk, please coordinate coverage with someone from the Business Office behind the front desk.
• Promptly enter maintenance work orders into TELS at the time concerns are reported to help ensure timely follow-up and service from the Maintenance team.
• Demonstrate strong follow-through, professionalism, accountability, and proactive communication when responding to resident requests, phone calls, packages, maintenance concerns, and operational needs.
• Ability to prioritize multiple responsibilities while remaining calm, organized, detail-oriented, and hospitality-focused in a fast-paced environment.
• Communicate effectively across shifts by documenting important updates thoroughly and ensuring continuity between team members.
• Be receptive to coaching and feedback while consistently applying organizational expectations, policies, and leadership direction.
• Professionalism, teamwork, urgency, and strong customer service are essential for success in this role.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Familiarity with Microsoft Office Suite products and other technology
• Must demonstrate excellent telephone and communication skills

Benefits:

At Rose Senior Living, we understand that our employees work best when they are healthy, happy, and excited about the here and now, as well as the future. For that reason, our benefits go beyond the basics, with your well-being in mind, including:

• Competitive wages with annual raises
• 20% discount on Edward Rose & Sons Apartments
• Work today, get paid today, available through Daily Pay
• Complimentary meal each shift worked
• Paid Time Off accrued from day one
• Affordable Medical, Vision, Dental, and a full suite of supplemental insurance options available with coverage starting on the 1st of the month after hire
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Confidential & free Employee Assistance Program
• 401K savings plan with employer match
• Employee discounts on home furnishings, car rentals, media, and activities
• Unlimited referral bonuses and more!

Hospitality Promises:

1. We greet you warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We anticipate your needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We make you feel important.
7. We embrace and value our differences.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

An employment history & physical exam, tuberculin skin test or chest X-ray, drug screen, criminal background screening, employment references from previous employers, and verification with the OIG list of excluded individuals/entities to confirm your eligibility to work in health care is required.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer