Job Description

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This is a HYBRID position!

You MUST be willing to drive around the Courtland/Syracuse/Endwell, NY area You MUST have a valid driver's license.

About this position:

Schedule: Monday - Friday, 8:00 AM - 5:00 PM - you MUST be willing to work at least 24 hours per week

PRN: Minimum 24 hrs - Max. 29 hrs.

Virtix Health offers a range of services and products to its clients.

The Site Data Collector – Hybrid (SDC) is a dual-function role responsible for retrieving medical records primarily onsite at provider offices and but also during low field activity periods remotely through Remote EMR systems.

This role primarily serves as an onsite field technician, conducting in-person medical record retrieval appointments within a 60-mile radius of the employee’s home during periods when field retrieval projects are active.

During periods of no field activity in an SDC’s region, the Site Data Collector will transition to a Remote EMR retrieval role, supporting chart acquisition by retrieving charts through electronic medical record systems from the employee’s home location. This position plays a critical role in supporting client deliverables, project timelines, and overall data quality.

Essential Functions:

• Conduct onsite medical record retrieval appointments at medical provider offices within a 60-mile radius of the employee’s home
• Coordinate as needed with provider offices to confirm appointments, access requirements, and retrieval expectations
• Maintain professional, positive relationships with provider office staff
• Accurately document appointment outcomes, records retrieved, and follow-up needs in company systems
• Meet productivity, quality, schedule adherence and turnaround time expectations for field-based projects
• Accurately and efficiently conduct medical record abstraction services both in-person and electronically.
• Scan relevant components of the medical record to support clinical reviews to be performed.
• Contact provider offices to request access to EMR systems for retrieval, or onsite collection. Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices.
• Schedule retrieval with accurate and timely results, using the Virtix Health retrieval applications.
• Provide professional communication and through exceptional customer service with provider offices throughout the record retrieval process.
• Enter, maintain, and attach records into the in-house computer applications to document and track record retrievals
• Work directly with provider office staff and IT contacts to secure access to electronic medical record (EMR) systems, including requesting and managing user credentials, permissions, and access approvals
• Coordinate and securely submit member lists and chart pull lists to provider offices (as needed) in accordance with client and project requirements
• Track chart retrieval activity, access status, and completion progress using internal tracking tools and workflows
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of daily production trackers;
• Pass quality and accuracy audits in accordance with departmental expectations;
• Satisfactorily Fulfill responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the company. At time assignments may vary across differing lines of business as necessary for contingency and volume needs.

Qualifications and Requirements:

• Clinical experience is preferred – such as medical assistant, certified nursing assistant, medical clerk or related experience.
• Experience supporting risk adjustment, HEDIS, or chart review programs preferred.
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
• Ability to work independently while meeting productivity expectations
• Professionally skilled in verbal and written communication. (Basic Excel/Outlook/Adobe experience is preferred).
• Must be willing to travel within a 60-mile radius of home to facilities for onsite collection.
• Demonstrate accuracy and attention to detail in the retrieval lifecycle process
• Must have reliable high-speed internet
• Knowledge of HIPAA and healthcare data security requirements
• Computer skills with navigation of applications
• High School diploma or equivalency required

Physical Requirements and Demands:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to environmental conditions;
• Reliable transportation for this position is required to perform job duties when traveling to a facility for retrieval. (Exception NY City.)

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.