Job Description

Company Description

At Grand Oaks Sports Medicine & Rehabilitation, our number one priority is the patient. Our physical therapists provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting.

Job Description

We are seeking a professional, organized, and personable PRN Medical Receptionist to join our team in Spring, Texas. In this flexible, as-needed role, you’ll play an important part in creating a welcoming experience for our patients while ensuring smooth and efficient front office operations. You’ll also have the opportunity to support our clinical team with back-office tasks as needed. We’re looking for someone who values excellent customer service, attention to detail, and teamwork, and who takes pride in maintaining a professional, warm, and inviting environment.

• Greet and check in guests or patients in a friendly and professional manner
• Answer and direct incoming phone calls, scheduling appointments, and managing inquiries
• Maintain accurate and organized patient or guest records and databases
• Process administrative documentation and verify insurance information as required
• Manage appointment scheduling and coordinate with clinical or operational staff
• Perform data entry tasks with attention to detail and accuracy
• Handle cash transactions and maintain financial records as needed
• Resolve customer concerns and complaints with empathy and professionalism
• Maintain a clean, organized, and welcoming front office environment
• Support other front office staff and departments as needed to ensure smooth operations
• Assist physical therapists with patient care
• Administer hot/cold packs
• Maintain therapy equipment
• Ensure a clean, neat clinic environment

Qualifications

• Proven experience in front office operations or customer service roles
• Strong phone communication and interpersonal skills
• Proficiency with scheduling software and Microsoft Office applications
• Ability to manage multiple tasks simultaneously while maintaining accuracy
• Excellent organizational and time management skills
• Professional demeanor with a customer-focused mindset
• Attention to detail and ability to work independently
• Ability to remain calm and professional under pressure
• Familiarity with healthcare or hospitality front office terminology (preferred)
• Experience with electronic health records (EHR) or property management systems (preferred)

Additional Information

• Competitive compensation
• 401k
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Collaborative and inclusive team culture that encourages idea-sharing and innovation