Job Description

Text 7142 to 765-523-4622 to Quick Apply for this PRN Call Center Rep opportunity!

Our Mission at Meridian Health Services is to close the gap on access to Whole-Person Healthcareby expanding locations and services so that all people in underserved communities can get quality treatment. You can be a part of our vision to be a leader in the integration of physical, mental and social health to make a real difference in the lives of others!

You are the dynamic, professional Call Center Representative we are looking for. In a PRN or 'as needed' capacity, you will assist with the day to day operations in the Muncie call center of Meridian Health Services facilities.

Our commitment to whole person healthcare and your desire to help change our communities for the better will make us an amazing Team!

This position will work PRN or as needed during hours of operation of Monday- Friday 8a-5p.

Call Center Representative Key Responsibilities:

• Communication (verbal and written) and consultation with staff, patients, and the general public. Maintaining a professional, customer-focused environment using exceptional customer service skills.
• Answering incoming telephone calls, accurately scheduling/rescheduling/canceling appointments for primary care and behavioral providers.
• Taking messages and/or routing call to appropriate extensions based on the caller’s needs.
• Proper use of computer systems to retrieve necessary information to assist the caller.
• Work in a team environment to provide support amongst everyone.

We are seeking Call Center Representative candidates with the following qualities:

• High School diploma or equivalent required.
• Computer proficiency and ability to type and/or use computer in order to complete data entry and telephone duties. Strong communication skills (both verbal and written). Ability to organize, prioritize, and manage multiple tasks. Strong interpersonal skills and ability to maintain confidentiality also required.
• One year secretarial/office experience, health care call center or previous experience in a medical setting, and bilingual preferred.

Why You should choose Meridian for your Call Center Representative career:

• Unique Mission – Innovative leader in integrated care and whole person health
• Opportunities for advancement
• Personal Wellness and Financial Wellness Programs
• Merit Based Compensation Plans
• Work-life Harmony

Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.