Job Description

PRN (On Call) Automation Pharmacy Technician 4 (XR2) Springfield MO (CoxHealth)

What You Can Expect

• Career growth: Join a team that values promoting its members. Begin as a PRN Automation Pharmacy Technician, open up opportunity as full timer, and advance into roles such as Professional Service Consultant, Implementation Consultant, Pharmacy Ops Trainer, Solution Advisor, Customer Success Manager, and beyond.
• Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.
• Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills.
• Join us in this dynamic position and contribute to top-notch pharmacy services.

Day in the Life

As a PRN Automation Pharmacy Technician 4, you’ll play a critical role in supporting Omnicell’s XR2 system, a groundbreaking technology that enables a more fully automated approach to medication inventory management, helping the pharmacy to focus on patient care. Your role includes:

• Equipment management, maintenance, and troubleshooting.
• Managing optimal medication inventory levels.
• Diligently reviewing and updating documentation.
• Effective customer communication for building strong relationships.

Responsibilities

• Operate Omnicell automation at customers’ sites according to Omnicell SOPs and best practices.
• Perform return and restocking duties to optimize the customer’s use of automation.
• Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
• Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).
• Perform daily and periodic cleaning of the equipment according to recommended best practices.
  Inspect robot cell daily for issues, wear, and functionality.
• Monitor system trends and report concerns. Resolve common system issues.
• Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
• Responsible for basic troubleshooting and maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk.
• Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution.
• Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns.
• Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies.
• Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. Comply with reasonable procedures, policies and guidelines established by the Customer facility.
• Maintain national certification and all state required credentialing. Act as a resource or SME, for Omnicell team members and customers, providing training and/or assistance either on site or remotely to ensure optimal workflow.

Specialized Knowledge / Skills

• Good organizational skills in a fast-paced environment
• Demonstrate great customer service skills.
• Strong communication and problem-solving skills.
• Ability to work with mechanical equipment.
• Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint.
• A self-starter who is able to work independently and follow a detailed plan.
• Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels.

Basic Qualifications

• High School diploma or GED
• An Active Missouri (MO) State Pharmacy Technician License from State Board of Pharmacy (If required by state)
• An Active Nationally Certified Pharmacy Technician Certificate (PTCB / NHA-CPhT/EXCPT)

Preferred Knowledge and Skills

• Completion of an accredited Pharmacy Technician Training Program
• Two (2) years previous experience in hospital pharmacy automation
• Basic Troubleshooting Skills with automation devices

Work Conditions

• This is a PRN ON CALL position to support Call Ins/Sick Calls, Vacations, LOAs
• Able to commute to work at this site: 3801 S. National Ave. Springfield, MO. 65807
• Able to work this shift: TBD (typically M-F)
• Ability to travel for training.
• Hospital Pharmacy Environment.
• 8-to-10-hour shifts.
• Working hours may be outside of normal business hours based on business or project needs.
• Capable of standing for several hours at a time.
• Potential exposure to hazardous drugs.
• Able to lift up to 35 lbs.

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. 
Our guiding principles inform everything we do: 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.