Job Description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

The CRM/PRM (Partner Relationship Management) Support Engineer will work as part of the IT Digital Platforms CRM team to support and maintain Logitech’s Global Partner Portal and the associated Salesforce Sales Cloud application for the B2B Sales & Marketing organization. This position is based out of Chennai, India.

Your Contribution:

Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

• Manage the day to day IT support for Logitech’s Global Partner portal - act as the “expert” support for the Channel Operations team that handles user issues

• Manage the enhancement requests JIRA queue and work as the Business Analyst on ongoing and future global partner portal projects

• Partner with WW IT, Sales, Operations, Finance & Marketing teams to extract and document business and technical requirements, lead design sessions, and organize training, user acceptance testing and delivery efforts

• Collaborate with cross-functional teams to share information, build consensus, and help ensure work aligns with internal strategic priorities and achieves common goals

• Work effectively with a wide range of stakeholders across the globe and at all levels of the organization. Build positive working relationships, drive strong team engagement and effectively manage escalations

• Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective

• Serve as consultant to internal business groups on process improvement projects designed to improve their business results

• Should be passionate about leveraging AI and automation to redefine our landscape, transitioning from a standard administrator into an expert AI operator within a three-year horizon.

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• 5+ years in the IT Industry, working on CRM/ PRM projects

• 3+ years experience as a Salesforce Administrator, Salesforce.com Admin & Sales Cloud certified

• Experience with PRM/ Channel Incentive tools such as Impartner, 360 Insights etc.

• Expertise with business processes around Marketing, Sales & Channel Partner management, Channel Incentive Management

• Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges

• Thorough understanding of the software development lifecycle and project management methodologies. Agile/PMI /PMP /CAPM Certification a plus

• Proven administrator and configurator skills with Sales Cloud

• Must be up to date with all the Salesforce releases and new functionalities within Salesforce

• Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills

• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members

In addition, preferable skills and behaviors include:

• Basic understanding of Salesforce.com programming and Integration components (eg. Force.com APEX, VisualForce, APIs, Apex controllers, Apex Web Services and Data Loader)

• HTML skills

Small Company. Big Products.

At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers. We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough. We inspire, delight and empower the world. We are Logitech.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.