Job Description

August 16, 2026

A (least hardship)

Family

NOC

National Professional Officer

Reason

Regular > Regular Assignment

2026-09-01

Private Sector Partnerships Individual Giving Officer

Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Contribute to the overall development and implementation of the Private Sector fundraising programme.
- Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
- Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
- Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
- Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures.
- Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology.
- Co-ordinate integrated fundraising projects across different departments.
- Work closely with the major donor team to identify and migrate potential major donors.
- Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes.
- Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results.
- Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many' marketing activities.
- Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
- Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
- Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required.
- Keep abreast of UNHCR's work globally and communicate relevant information to existing and prospective audiences.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties that may be required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Business Administration, Marketing, Political or Social Sciences
or other relevant field.

Certificates and/or Licenses
Qualifications in fundraising, marketing.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
- Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving.
- Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods.
- Proven project management skills for integrated fundraising or communications campaigns.
- Proven ability to meet fundraising targets.
- Experience in relationship management with Suppliers and Supporters.
- Proficiency in, and experience working with Microsoft Office.
- Proven ability to deal with multiple tasks/projects.

Desirable
- Knowledge of the United Nations and working within the United Nations.
- Experience emergency fundraising, monthly giving, middle level giving and legacy marketing.
- Analytical and creative thinking ability.

Functional Skills
CO-Cross-cultural communication
CO-Drafting and Documentation
PS-Digital fundraising
PS-Direct Marketing and Direct Response Fundraising
PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
PS-Private sector fundraising and partnerships
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

English

,

Korean

,

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

The incumbent of this position will be instrumental in generating Private Sector Partnerships (PSP) income and Life-Time-Value of private donors for UNHCR in ROK through Individual Giving program- especially managing Face-to-Face (F2F) fundraising program, and effective management of donor retention/development/communication programs.

Under the direct supervision of the Head of PSP Korea operation the PSP IG Officer will;

• Manage the F2F Fundraising operation in cost effective ways and develop sustainable strategies for further expansion and growth as one of the key acquisition programs for PSP Korea.
• Maintain relevant private sector F2F fundraising infrastructure- both manpower and internal and external implementation mechanism- in efficient and sound ways.
• Manage donor retention/ development program to help donors keep their interest and support for UNHCR’s efforts to protect refugees and other people of concern by providing satisfactory donor care services in line with UNHCR’s policy and domestic standards.
• Lead the Individual Giving Team to design and execute strategies for donor retention/development in close cooperation with other fundraising staff concerned and try to fine-tune existing journeys and systems improve the service for donors.
• Provide timely and analytical reports for further development.

Face-to-Face and other individual giving acquisition and fundraising;

• Plan, develop and manage UNHCR’s F2F fundraising program in line with the global PSP strategies and according to UNHCR Korea’s annual fundraising plan;
• Run F2F fundraising programs by supervising F2F staff and various partners and keeping its performance sound and cost effective;
• Maintain cordial and professional relationships with various external partners concerned by maintaining regular contact and ensuring that communication channels are effective;
• Lead the team to develop effective locations strategies for F2F fundraising program including commercial areas, subway stations, public places, fair organizers, and any other innovative ways;

Donor Retention/ Development;

• Plan, develop and implement donor retention/ development program in line with the UNHCR Korea’s PSP annual plan;
• Ensure that all the donor information data are registered into UNHCR’s master donor database and maintained safely according to the UNHR’s policy on private information protection;
• Monitor the effectiveness of the donor journey implementation regularly and constantly improve it;
• Ensure local compliance related to the individual giving program such as annual donation receipt issuance and distribution to donors and report to National Tax Service in compliance with UNHCR’s relevant policy;
• Work closely with data analysis colleagues to track donor behaviour, needs, and engagement patterns;
• Contribute to the development of comprehensive fundraising strategies by working closely with other teams and leadership.

Budget implementation and Reporting

• Plan and ensure its execution of annual budget of the IG programs;
• Provide timely and accurate program performance reports and continuously refine strategies and plans.

Partnership/ Agency Management;

• Manage the key partners and outsourced agencies to accomplish fundraising goals of UNHCR and contribute to engage with general public who could be potential donors and supporters to UNHCR.

Living and Working Conditions:

Additional Qualifications

Skills

CO-Cross-cultural communication, CO-Drafting and Documentation, PS-Digital fundraising, PS-Direct Marketing and Direct Response Fundraising, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc., PS-Private sector fundraising and partnerships

Bachelor of Arts: Business Administration, Bachelor of Arts: Marketing, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science

Certifications

Fundraising - Other, Marketing - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn't require a functional clearance