Job Description

Private Patient Advisor | Spire Manchester Hospital | Full-time | 12-month fixed-term contract

37.5 hours per week | £25,956 per annum plus excellent benefits

Spire Manchester Hospital has an exciting opportunity for a confident, organised and customer-focused Private Patient Advisor to join our team on a full-time basis for a 12-month fixed-term contract.

In this important patient-facing role, you will support patients and consultants in navigating private healthcare pathways and treatment options. You will predominantly manage enquiries from self-pay patients, while also supporting those with private medical insurance.

From a patient’s initial enquiry through to booking and treatment, you will provide clear information, practical guidance and outstanding personalised service. You will also help convert warm enquiries into appointments and admissions, contributing to the hospital’s performance while ensuring every patient receives a professional, supportive and seamless experience.

Working hours

You will work 37.5 hours per week on the following fixed shift pattern:

• Monday: 8:00am to 4:00pm
• Tuesday: 8:00am to 4:00pm
• Wednesday: 12:00pm to 8:00pm
• Thursday: 12:00pm to 8:00pm
• Friday: 8:00am to 4:00pm

Please only apply if you can commit to this!

Contract type: 12-month fixed-term contract

Salary: £25,956 per annum

Your role

As a Private Patient Advisor, you will manage self-pay patient enquiries received by telephone, email, online and in person. You will provide patients with accurate information about procedures, consultants, prices and availability, helping them make informed decisions about their care.

You will work closely with consultants, medical secretaries, the Patient Support Centre and internal hospital departments, including Outpatients, Inpatients and Theatre Bookings, to ensure patients receive a coordinated and efficient service.

Key responsibilities

Your responsibilities will include:

• Managing self-pay patient enquiries from initial contact through to booking
• Responding to enquiries received in person, over the telephone and by email
• Providing clear and accurate information about procedures, consultants, pricing and appointment availability
• Preparing transparent quotations for surgical admissions and following up with patients regarding the next steps
• Taking bookings and payments where appropriate
• Supporting patients with private medical insurance
• Providing information about available finance and payment-plan options
• Converting warm enquiries into appointments and admissions to support agreed performance targets
• Working closely with consultants and medical secretaries to support patients throughout their care journey
• Liaising with hospital departments to resolve administrative or communication issues
• Supporting the Patient Support Centre during busy periods, particularly with incoming enquiries and pricing requests
• Using CRM, workflow, pricing and other digital systems accurately and in line with relevant guidance

Who we are looking for

We are looking for someone who is confident communicating with patients and colleagues and who takes pride in delivering an excellent standard of customer service.

The successful candidate will have:

• Proven experience in a customer service or customer-facing role
• Excellent verbal and written communication skills
• A confident and compassionate approach when speaking with patients
• Strong organisational skills and the ability to manage and prioritise their own workload
• Confidence using a variety of computer systems and digital tools
• Excellent attention to detail
• The ability to work effectively in a busy, fast-paced environment
• A positive, proactive and customer-focused approach
• Strong interpersonal and relationship-building skills
• The ability to work collaboratively with consultants, medical secretaries and hospital teams

Previous experience within healthcare would be beneficial, but it is not essential.

Benefits

We offer a competitive salary and a comprehensive benefits package, which includes:

• 35 days’ annual leave, inclusive of bank holidays
• Employer and employee contributory pension scheme, with flexible retirement options
• Private medical insurance
• Life assurance
• Access to the Spire for You reward platform, offering discounts and cashback with more than 1,000 retailers
• Free access to the on-site gym
• Free on-site parking, helping you save an average of £50 per month
• Ongoing development, support and career opportunities

Our values

We are extremely proud of our heritage in private healthcare and of the values that guide us as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart.

We are committed to supporting our employees’ wellbeing through a positive work-life balance, ongoing development, support and recognition.

Spire Healthcare is a leading independent hospital group in the United Kingdom. Across our network of hospitals and clinics in England, Wales and Scotland, we provide diagnostic, inpatient, day-case and outpatient care.

For us, it is more than just treating patients. It is about looking after people.

Closing date

We reserve the right to close this vacancy before the advertised closing date if we receive a sufficient number of applications. We therefore encourage you to apply as soon as possible.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.