Job Description
Private Enquiries Manager
Department: Site Support Roles
Employment Type: Permanent - Full Time
Location: Priory Hospital Woking
Compensation: £26,864 / year
Priory Hospital Wokingis looking to recruit a Private Enquiries Manager to join the team.This is afull time 37.5 hours role.
Priory Hospital Woking is a mental health and addiction rehab hospital, offering world class inpatient and outpatient treatment.
What you'll be doing
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
- Deliver first class customer service to all internal and external clients including but not limited to other hospital departments, external VC's as well as private clients and referral partners
- Ensure all enquiries are logged and updated on Salesforce in line with agreed processes and SLA's
- All enquiries and referral calls must be progressed using 'sales-through-service' methods
- To ensure all calls are dealt with in the appropriate, professional manner, in line with Call Quality Guidelines
You can find additional information in the attached job description.
What you'll bring to the role
Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
The ideal candidate will have excellent verbal and written communication skills with strong attention to detail, alongside first-class customer service skills and a professional telephone manner. They will be confident in establishing client needs by asking effective questions and delivering a positive customer experience. You will be positive, organised, and self-motivated, with strong computer skills and the ability to capture information accurately. Candidates should have a minimum of one year’s experience in a customer-facing role and demonstrate a driven, decisive approach with a strong customer-first work ethic. Healthcare experience is desirable but not essential.
What we will give you in return
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Free on-site parking
- Birthday Holiday - your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
