Job Description

As the Business Insights Manager, you will lead a team that is responsible for synthesizing complex data to deliver meaningful, actionable business insights and strategic guidance to our business partners. You will oversee centralizing analytics, research, and optimization efforts to inform both high level strategy and tactical decision-making across the firm. This role will be critical in evaluating the impact of various services, products, and business initiatives through reporting and analytics to provide insights and recommendations that will drive strategy on business improvement and opportunity. You will apply your domain expertise to train and lead a team of Business Insights Analysts in providing predictive, prescriptive, diagnostic, and descriptive data analytics to support business initiatives and data requests. You will also enforce the adoption of Data Governance within your team.

Primary responsibilities include

• Provide analyses to identify trends/insights and formulate recommendations that will influence business decisions. Analyze and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making.
• Partner with business stakeholders to understand their evolving business needs and translate requirements into deliverables'. Provide strategic guidance and custom solutions for data needs.
• Identify business process improvements to be made as a result of analytics insights. Track uptake of data and analytics initiatives by the business.
• Train, mentor and develop Business Insights Analyst directs through regular coaching and one-on-ones.
• Enforce the adoption of data quality and data governance for the team.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 7+ years professional experience in an analytical role
• Demonstrated problem solving with deep experience providing business insights and recommendations from data sets
• Excellent verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• Highly proficient with numbers and analytics
• Experience leading meetings and giving formal presentations required
• Ability to manage and develop ongoing client relationships
• Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues and clients in multiple departments
• Experience with market research, analyzing consumer behavior, or consulting
• Bachelors Degree required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $161,000 - $189,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is
based on various factors including but not limited to the budget, work location, and relevant skills and experience.. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work
arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid
time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.