Job Description

Lead cross-functional transformation of global client service—partnering with Client Service, Technology, Operations, and Business leaders to standardize processes, shift work to higher‑value tasks, deliver agile client‑first solutions, drive comprehensive project plans, and shape the strategy that scales institutional client servicing.

As a Client Service Business Analyst within the Private Bank you will partner with Client Service, Technology, Operations, and Business leaders to improve and standardize global service processes. This individual will help shift service work to higher-value tasks, create agile, client-focused solutions, contribute to comprehensive project planning, support business growth initiatives, and participate in strategy discussions for servicing institutional clients.

The Private Bank Client Service Strategy and Solutions team leads business strategy initiatives and drives core operating model transformations within the Private Bank Client Service Financial Institutions sector, serving Private Equity and Venture Capital clients. We focus on delivering high-impact results that enhance both client and employee experiences, working closely with senior management to define, develop, and implement a wide range of initiatives.

Job responsibilities

• Analyze projects and document business requirements, issues, and end-to-end process flows
• Collect and analyze data and client feedback to develop actionable, data-driven solutions and roadmaps
• Identify gaps in procedures and controls; recommend and implement control/process improvements
• Design and implement process and tool enhancements with partners; scale processes, tools, and procedures to support growth
• Enhance business models, client experience, operational efficiency, and risk/control outcomes
• Plan and manage projects with clear milestones and deliverables; produce materials to drive stakeholder engagement and leadership transparency
• Build strong cross-functional relationships and collaborate across business, technology, and operations (e.g., Treasury Service Support, PLP, Analytics, Controls); contribute to end-to-end strategy for Private Equity servicing

Required qualifications, capabilities, and skills

• Bachelor’s degree required
• 3+ years of business analysis experience
• Strong analytical, organizational, and communication skills
• Ability to resolve project issues and meet deadlines in a fast-paced environment
• Team player with a positive attitude and commitment to high performance
• Experience with process mapping, data analysis, and identifying business opportunities
• Ability to integrate AI-driven solutions into daily workflows

Preferred qualifications, capabilities, and skills

• Financial services experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans