Job Description

PRISON CUSTODY OFFICER

HMP & YOI PARC, BRIDGEND, CF35 6AP

Permanent, Full Time (40 hours per week)

Shifts include days, long days, nights

Weekends are included in all shift patterns, working every other weekend ( Sat & Sun )

Should you wish to consider a part time role, we have 20 hours and 30 hours available, however the initial 10 weeks training is Full Time (40 hours). If you are interested in a part time role, please inform us at your interview.

Starting Salary £31,780.35

After 1 Years’ service £32,588.33

After 3 Years’ service £33,934.95

After 5 Years’ service £35,550.90

Anyone joining from July 2026 - Upon successful completion of 18 months service and successful probation period, you will receive a £1000 bonus*

Benefits: Company Pension, annual leave entitlement of 264 hours per year inc Bank Holidays, free on-site parking, staff canteen, free uniform, access to High Street Shop discounts and extensive training and development.

Make a Difference Every Day!

We are looking for Prison Custody Officers (PCOs) who are excellent communicators, resilient, and good listeners. PCOs are essential to the effective operation of our prisons. We welcome applications from all backgrounds as long as you have integrity, resilience, and strong communication skills. No specific qualifications or experience are needed.

The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment.

Prison Custody Officers are required to have a satisfactory level of health and fitness as the role is physically demanding.

Our Philosophy

Our prisons aim to rehabilitate offenders and prepare them for reintegration into society. We strive to normalise prison conditions and create a safe environment for both staff and prisoners.

About the role

You will ensure that prisoners are treated with dignity and respect while maintaining a safe and secure environment. You will play a key role in providing structure and routine, ensuring prisoners attend work and education, and follow the prison regime.

You will have a number of key responsibilities that assist Prisoner reform, as well as playing a key role in providing prisoners with structure and routine, making sure they get to work in the morning, are actively engaging in education and the prison regime and are secure in their cell in the evening.

• Completing paperwork and reports
• Maintaining restrictions on prisoners' liberty while protecting their rights
• Ensuring prisoners receive their regime and privileges
• Reducing risks to security
• Controlling incidents and emergencies, which may include using Control and Restraint and Body Worn Video Cameras
• Promoting a rehabilitative culture and teamwork
• Challenging poor behaviour and promoting positive behaviour
• Encouraging prisoners to participate in purposeful activity and address their offending behaviour
• Responding to substance misuse
• Providing first aid, such as CPR
• Assessing risk and vulnerability of prisoners and referring them to social care if needed
• Assisting prisoners with neurodiverse needs
• Assessing healthcare needs in an emergency
• Holding weekly one-on-one sessions for vulnerable prisoners
• Conducting welfare checks
• Assessing risk of self-harm or suicide
• Supporting prisoners' mental wellbeing

Training and Development

We provide comprehensive training for 10 weeks, including Control & Restraint, First Aid, Interpersonal skills, and Health & Safety. We also have a Development Pathway for career advancement.

In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you once you have completed 2 years as a Prison Custody Officer.

Equality and Diversity

We encourage applications from all backgrounds and are a fully inclusive employer. We are happy to discuss any reasonable adjustments.

Safeguarding

G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Our Team

Our team makes a real difference and we encourage new ways of working to improve safety and better support prisoners. You will find a secure, friendly, and professional working environment with all the support and training you need to build a successful career.

Additional Information

• We encourage applications from Welsh speaking candidates. If you are successful and would like your interview conducted in Welsh, please inform the Recruitment team.
• We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English
• These vacancies are subject to a 5 year checkable history and strict vetting standards.
• You must be eligible to work in the UK, G4S does not provide Sponsorship.
• *The £1000 bonus will be paid in your salary upon completion of 18 months service and providing you have successfully completed your probationary period.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit http://g4s.com/ In the UK, the company has an extensive network of offices and more than 31,000 employees.