Job Description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Priority Desk Advisor – Out of Homes

The role

As a Priority Desk Advisor within our OOH team, you’ll help monitor and improve the performance of our third-party suppliers and their drivers.

You’ll use hourly, daily and weekly performance data to identify issues, resolve problems directly with suppliers and drivers where possible, and escalate quickly when operational support is needed.

You’ll play an important part in maximising Day 1 delivery success, identifying the root causes of performance issues and ensuring actions are tracked through to resolution.

What you’ll be doing

• Distributing hourly, daily and weekly OOH MI reports internally and to external suppliers.
• Using performance data and in-day KPIs to identify issues and resolve them directly with providers where possible.
• Proactively working with suppliers and drivers to resolve in-day operational issues.
• Escalating issues through the appropriate operational teams when intervention or additional support is required.
• Maintaining live action trackers to identify and monitor root causes throughout the week.
• Investigating issues including individual shop or locker problems, driver compliance, capacity challenges and route planning opportunities.
• Working closely with third-party suppliers to maintain and improve operational performance.
• Supporting seven-day working as ASDA Click & Collect volumes are introduced.

What you’ll need

• Excellent communication skills across a range of channels.
• The ability to work effectively under pressure in a fast-paced environment.
• A good working knowledge of standard Microsoft Office tools.
• Confidence using Excel for data entry and basic data manipulation.
• A proactive approach to identifying and resolving operational issues.
• The ability to build effective working relationships with third-party suppliers and drivers.

What success looks like

You’ll help improve and maintain the performance of our third-party suppliers and their drivers, using data and proactive problem-solving to maximise Day 1 delivery success and quickly address issues affecting our OOH network.

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.