Job Description

CIB COO (Corporate and Institutional Banking)

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• CIB Banking Client Servicing team is responsible for the management and execution of client related service events through the full life cycle of a client’s relationship with HSBC
• PCSM has clear global or regional accountability of global coordination & collaboration for the priority clients.
• PCSM serves as a single point of contact of the T400 clients to provides dedicated support across a suite of CIB Servicing Journeys, including onboarding product enablement, RFP's Sales Support, CDD renewal, Account opening/closure/maintenance, as well as global mandates update.
• PCSM has a deep understanding of the client's operating model, footprint and objectives to improve or maintain the client experience
• PCSM is responsible for aligning various internal resources of different markets, product lines, operational teams based on client need to lead global oversight of the client's activities and driving differentiating performance across all CIB Servicing Journey's through performance management, process enhancements, and change management.
• PCSM will partner with the Global Relationship Manager or Senior Relationship Manager to develop and grow long-term relationships with a portfolio ofpriority clients
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Proactively manage all aspects of client servicing for their assigned portfolio of clients and ensure high quality of service always delivered
• Coordinating client information requests and oversee the delivery of audit confirmations globally
• Assist GRB and LRMs with facilities related to operational matters and provide administrative support as required

To be successful in the role, you should meet the following requirements:

• Solid understanding of Banking operations and its products / services, general knowledge of trade, treasury, and payment and cash management products and activities
• Relevant work experience supporting Global Relationship Bankers and Local Relationship Managers or Sales teams in a financial institution (bank or non-bank)
• Excellent client servicing skills (minimum 5 years of service in a client facing role)
• An ability to manage a varied workload and prioritise effectively and execute seamlessly under pressure
• The ability to build excellent working relationships across all Business units
• Strong commercial skills
• Excellent influencing, negotiating and interpersonal skills to all levels
• The capacity to identify activities required in order to meet the needs of the Business unit
• An ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (e.g., product or functional partners in different geographies)
• Strong written and oral communication skills in order to share information clearly, concisely and accurately
• High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model
• Developed management skills, with experience in team building and managing a wide range of projects
• Experience in managing operational risks through close monitoring and continuous improvement

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited