Job Description

Deliver reliable print performance through expert support, maintenance, and smart solutions.

At efex, no two days are the same. You’ll be hands-on across diverse client sites, diagnosing print issues, maintaining devices, and ensuring minimal downtime, backed by a supportive team that values practical problem solving and great service.

Who we are:

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.

The Role:

We’re looking for a Print Technician to join our Bendigo team full-time.

In this role, you’ll play a key part in delivering high-quality print support across our Managed IT and Print customer base. You’ll be responsible for installations, maintenance, and troubleshooting, ensuring our clients experience minimal downtime and maximum efficiency.

Key Responsibilities

• Provide onsite and remote support for print devices and related software
• Deliver repairs, installations, and preventative maintenance across a range of devices
• Build strong relationships with customers through clear communication and reliable service
• Ensure all work is completed in line with SLA requirements and service delivery processes
• Maintain accurate job documentation, system updates, and stock management
• Proactively identify opportunities to improve service delivery and customer outcomes

About You

• Proven experience as a Print Technician or in a similar technical support role
• Strong experience diagnosing and repairing multi-function printers and print devices
• Solid understanding of print software and troubleshooting
• Exposure to IT environments will be highly regarded
• Experience in production print environments will be highly regarded
• Experience working with Canon devices/solutions will be highly regarded
• Excellent customer service and communication skills, with the ability to explain technical issues clearly
• Strong attention to detail and commitment to quality outcomes
• Ability to work independently and as part of a team
• Current and valid driver’s licence
• Blue Card (or ability to obtain one) for working with children

What we offer:

• Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
• Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
• Wellbeing leave take up to two days from your personal leave each year to focus on your wellbeing
• Varied, hands-on role across multiple clients and technologies
• Opportunities to grow your technical skills in both print and IT environments

If you’re passionate about delivering exceptional service and enjoy working in a hands-on technical role, we’d love to hear from you.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.