Job Description

Print & Technical Support Coordinator Be part of a dynamic opportunity in the document management and printing services sector for our client, where your contributions will support service excellence and efficient day-to-day operations. This role offers the chance to work in a customer-focused environment that values collaboration, operational efficiency, and a commitment to delivering a positive user experience. What is in it for you: • Hourly salary of $23.00. • 12-month contract. • Full-time position: 37.50 hours per week. • Weekday schedule from 8:30 am to 4:30 pm. • On-site work in a dynamic environment. Responsibilities: • Deliver on-site facilities management services to end users while supporting operational excellence and customer satisfaction. • Serve as the first point of contact for PC and software-related issues. • Pre-configure desktop equipment. • Coordinate the delivery and setup of desktop equipment. • Manage shipping and receiving activities for equipment sent to remote repair depots. • Set up and deploy scanning templates to equipment. • Adjust and edit third-party fax software, including fax books, print drivers, and related settings. • Provide support and assistance with black-and-white and color printing. • Manage supply inventory. • Maintain finishing equipment. • Assist with print shop finishing activities, including hole punching, laminating, Cerlox binding, cutting, and binder insertion. • Manage the document database by adding, discontinuing, and uploading edited forms. • Receive, sort, stack, and manage warehouse inventory. • Maintain the website by managing product inventory, adjusting stock levels, and updating pricing. • Perform data entry of monthly processed orders for billing purposes. • Meet Service Level Agreements (SLAs) and service delivery requirements. • Maintain a working knowledge of equipment and the client IT environment to support operational needs. What you will need to succeed: Required qualifications • 6 months to 1 year of experience in a customer service environment. • 1-2 years of experience in a print shop environment. • Proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and data entry. • Ability to operate, configure, and support PC-based equipment and software in a networked environment. • Ability to troubleshoot routine issues by following established procedures. • Ability to support print production, printing services, and finishing activities. Preferred qualifications • Post-secondary technology training or equivalent experience. Soft skills • Strong customer service orientation and ability to build positive customer relationships. • Ability to work independently with minimal supervision. • Strong organizational, time management, and attention-to-detail skills. • Initiative, accountability, and a strong work ethic. • Positive attitude, adaptability, and willingness to learn. • Openness to feedback and ability to follow direction. Physical requirements • Ability to stand for extended periods, walk, bend, reach, and perform job-related physical tasks. • Ability to lift, move, and handle materials weighing up to 50 pounds. • Ability to move printers and other equipment as required. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.