Job Description

The Print Supervisor helps to oversee day-to-day operations of the company’s in-house print shop, ensuring high-quality, on-time, cost-effective production and fulfillment. This role leads a team of print and fulfillment professionals while driving process efficiency and continuous improvement. The ideal candidate is hands-on, highly organized, and motivated to remove bottlenecks, manage multiple priorities and enhance structure and accountability across print production and fulfillment. This role is onsite 5 days a week at our Richardson, Texas location with some additional weekend shift work as needed.

Print Shop Operations & Fulfillment Management

· Help to manage end-to-end print shop operations including intake, job planning, scheduling, production, finishing, packaging, and fulfillment.

· Ensure production quality standards, brand consistency, and adherence to turnaround times, deadlines, and service levels.

· Identify and prioritize work for appropriate printers and timelines to ensure printed in priority order.

· Review layouts, proofs, and files for print accuracy and production readiness.

· Enforce quality control standards and approve final print jobs.

· Trouble-shoot complex software issues and print production issues.

· Oversee equipment utilization, track meter readings, and coordinate preventative maintenance and maintenance logs.

· Administer safety compliance and educate team members. Maintain a safe, clean, and compliant work environment.

· Lead, train and mentor a team of print operators and fulfillment staff; model a culture of accountability, collaboration, and continuous improvement.

· Provide a high-level of customer service and professionalism when interacting with vendors and team members.

Process Efficiency and Cost Management

· Identify, analyze, and eliminate operational bottlenecks across production and fulfillment.

· Drive process improvement initiatives to streamline workflows, reduce rework, improve cycle time, and optimize costs.

· Standardize work practices, improve documentation, and implement scalable systems for job intake, prioritization, and tracking.

· Track and conduct monthly inventory for paper, toner, finishing supplies, packaging materials, and shipping needs. Owns the backroom cleanliness and organization.

Qualifications

Required Qualifications

· 5+ years of experience in print production, in-house print operations, in a related fulfillment/production environment.

· 2+ years of experience in leadership (Print Supervisor or Production Lead).

· Proven ability to manage people and drive team performance.

· Demonstrated experience driving process improvement, operational optimization, and workflow standardization.

· Strong working knowledge of print production workflows (digital print preferred), RIP software, color management, and fulfillment operations.

· Ability to manage competing priorities, tight deadlines, and fluctuating demand with calm competence.

· Share any potential risks and create mitigation options to solve issues.

Preferred Qualifications

· Experience leading and training in a corporate or mid-large size business print operation.

· Familiarity with Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies.

· Experience with job ticketing/work order systems.

Physical / Environmental Requirements

· Ability to stand for extended periods and move materials/equipment as needed (reasonable accommodations available).

· Ability to lift, up to 50 pounds, and move supplies around the building.

· Comfortable working in a production environment with printers, finishing equipment, and shipping supplies.

· May be required to cover some shifts on occasion that are outside normal business hours.