Job Description

The Print Shop Shift Lead drives the day-to-day operations of the company’s in-house print shop, ensuring high-quality, on-time, cost-effective production and fulfillment. This role leads a team of print and fulfillment professionals to follow standards, meet deadlines, and be a problem solver for the team. The ideal candidate is hands-on, highly organized, and motivated to remove bottlenecks, and be flexible with managing multiple priorities across print production and fulfillment. This position is onsite at our Richardson, TX location.

Key Responsibilities:

Print Shop Operations & Fulfillment Leadership

· Receive, review and assign work to the appropriate printers from the internal workflow system.

· Identify and prioritize work for appropriate printers and timelines to ensure printed in priority order.

· Ensure that the correct jobs are routed to the printer by comparing print request data to the actual output and samples job.

· Review layouts, proofs, and files for print accuracy and production readiness.

· Maintain postal records using specified USPS forms.

· Enforce quality control standards that meets standards and approve final print jobs.

· Ensure adherence to turnaround times, deadlines, and service levels.

· Continually monitor print quality by reviewing work as it is printed.

· Trouble-shoot software issues and print production issues.

· Oversee equipment utilization, conduct preventative maintenance and maintain in-house maintenance records.

· Maintain a safe, clean, and compliant work environment.

· Lead, train and mentor a team of print operators and fulfillment staff; model a culture of accountability, collaboration, and continuous improvement.

· Provide a high-level of customer service and professionalism when interacting with vendors and team members.

Qualifications

Required Qualifications

· 3+ years of experience in print production, in-house print operations, in a related fulfillment/production environment.

· Demonstrated experience driving process improvement, operational optimization, and workflow standardization.

· Strong working knowledge of print production workflows (digital print preferred), RIP software, color management, and fulfillment operations.

· Ability to manage competing priorities, tight deadlines, and fluctuating demand with calm competence.

· Communicate any potential risks and create mitigation options to solve issues.

Preferred Qualifications

· Experience leading and training in a corporate or mid-large size business print operation.

· Experience with job ticketing/work order systems.

Physical / Environmental Requirements

· Ability to stand for extended periods and move materials/equipment as needed (reasonable accommodations available).

· Ability to lift, up to 50 pounds, and move supplies around the building.

· Comfortable working in a production environment with printers, finishing equipment, and shipping supplies.

· May be required to cover some shifts on occasion that are outside normal business hours.