Job Description

emergiTEL is hiring a Print Production Level 2. This is a Contract role

Location: Prince George, BC

Duration: 12 Months

Hours: 8:30 AM to 4:30 PM

Payrate: $18.40 - $23.00/hour

Job Description (English)

Responsible for delivering on-site facilities management services to end users, ensuring operational excellence and a positive customer experience. As a member of the Service Delivery team dedicated to a single client, the role focuses on meeting Service Level Agreements (SLAs), maintaining high service standards, and driving customer satisfaction.

Primary Responsibilities:

• Establish and maintain high levels of customer satisfaction.
• Serve as the first point of contact for PC and software-related issues.
• Pre-configure Xerox desktop equipment.
• Arrange delivery and setup of desktop Xerox equipment.
• Coordinate shipping and receiving of Xerox equipment for remote location depot repairs.
• Set up and deploy scanning templates to various devices.
• Adjust and edit third-party fax software, including fax books, print drivers, and related settings.
• Provide support and assistance with black-and-white and color printing.
• Manage supplies inventory.
• Maintain non-Xerox finishing equipment.
• Assist with print shop finishing services, including:
• Hole punching
• Laminating
• Cerlox binding
• Cutting
• Binder insertion
• Manage the Northern Health Document Database, including:
• Adding forms
• Discontinuing forms
• Uploading edited forms
• Manage warehouse inventory by:
• Receiving skids
• Sorting and stacking stock
• Maintain the Northern Health/Xerox website, including:
• Product inventory updates
• Stock level adjustments
• Pricing updates
• Perform data entry of monthly processed orders for Meridian software billing purposes.

Skills and Qualifications:

• Deliver exceptional customer service by proactively identifying and responding to customer needs.
• Work independently with minimal supervision while meeting SLA and Statement of Work (SOW) requirements.
• Demonstrate strong organizational skills, attention to detail, and effective time management.
• Possess proficiency with personal computers, Microsoft Office applications, email management, web browsing, file management, and data entry.
• Identify and resolve routine issues using established procedures and sound judgment.
• Demonstrate a strong willingness to learn print production processes and finishing equipment.
• Maintain the ability to stand for extended periods, walk, bend, reach, and perform physical job tasks.
• Exhibit a positive attitude, adaptability, and openness to learning and feedback.
• Thrive in a customer-facing environment and build positive working relationships.
• Develop and maintain knowledge of Xerox equipment and the client’s IT environment.
• Demonstrate initiative, accountability, and a strong work ethic.
• Operate PC-based applications within a networked environment.
• Safely lift and move materials weighing up to 50 pounds.
• Communicate effectively with customers, team members, and management.
• Must be legally eligible to work in Canada.

Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.

Equal Opportunity / Égalité des chances

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.