Job Description

My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.

Site Manager (Print & Mail Operations)

5+ Month Temp to perm

Holyoke, MA (onsite)

Driving-Yes

Qualifications

Accountable for daily operations of a small to medium site while managing a small team. Oversees services including copy, courier, managed print, hospitality, imaging, and mail. Ensures service excellence, customer satisfaction, and operational efficiency while supporting staff development and performance management.

Responsibilities

• Manage daily site operations, balancing multiple priorities and ensuring smooth workflow
• Supervise, train, coach, and evaluate staff; conduct performance management and employee counseling
• Align staffing with production needs and maintain labor and quality control targets
• Ensure achievement of service level agreements, audit standards, and deadlines
• Apply service excellence tools to improve operational quality and efficiency
• Maintain regular customer communication, feedback collection, and satisfaction surveys
• Prepare and deliver reports, presentations, and business reviews
• Manage print/mail operations including end-of-month volumes, USPS accounts, and invoicing
• Identify service gaps and adjust processes to meet client and operational requirements
• Coordinate with internal teams on pricing, orders, and service delivery
• Foster a positive work culture and recognize employee performance

Requirements

• High school diploma or GED required
• 3–5 years of related (B2B/technical) experience; 2+ years supervisory preferred
• 3–5 years of customer-facing experience
• Strong problem-solving, communication, and organizational skills
• Proficiency in Microsoft Office (O365)
• Ability to present to medium-sized groups and manage competing priorities
• Technical aptitude with print/mail operations and related tools
• Ability to stand, walk, bend, and lift up to 50 lbs
• Valid driving capability required
• Must pass background check, drug screening, and provide required health/vaccination records
• Business casual dress (comfortable shoes, khaki-style slacks, polo/button-down shirts)

Additional Information

Candidates must be able to lift 50 pounds and stand for extended periods of time.