Job Description

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

As a Print and Packaging Designer at HelloConnect, you will be part of a global team of designers. You will be responsible for supporting the design team in creating visually appealing and effective designs that meet the needs of our 6 different brands in 18 markets. Working closely with the senior designers, you will learn and develop design skills, while also having the opportunity to work on your own projects.You will report to the Design Team Lead and Head of Design while collaborating with other key stakeholders across the wider business.

You will help preserve the brands consistency across all printed materials and designs, and across all paid marketing channels. You will also help ensure the consistency of our Corporate Identity. You should be highly creative and able to bring new innovative ideas across the business with your designs. You will have great attention to detail and a passion for maintaining brand consistency. You will contribute to the development of our brand by attracting more customers and increasing customer value through designs and packaging that are creative, attractive, emotional and strategic enablers. Your work will have an immediate impact on how customers perceive the quality of our products, and your concepts will travel around the world!

• Create exceptional packaging designs for the in-box experience, including designing across all private label ingredients and the outer box.
• Manage the workflow of incoming requests and execute projects from the conceptual stage to the final product against tight deadlines.
• Collaborate with global inter-departmental teams including operations, procurement as well as stakeholders in local markets.
• Work closely with third-party production houses and print partners: offer creative consultations, recommend paper and material solutions, and maintain and enforce the quality of files.
• Uphold the brand identity guidelines.
• Develop and adapt work with feedback, consolidating across stakeholders.
• Coordinate with Creative Operations to ensure deadlines are met.
• Supervise the printing process to make sure the products meet quality and consistency standards.
• Stay up to date with the latest design techniques, trends, and printing standards.
• Drive sustainability and seek the latest design and technology trends in packaging.
• Maintain a comprehensive knowledge of the competition.
• Clear decision-making and creative thinking (e.g. what type of packaging materials can be used and how to bring a cohesive look and feel to product lines).
• Ensure a high level of excellence and attention to detail in all creative work produced and executed.
• Review and proofread content for grammar, punctuation, spelling, and other errors

About You:

• BA degree required.
• 4+ years of packaging design experience in an agency setting required.
• Experience with Adobe CC Programs: InDesign, Illustrator, Photoshop, and other design software.
• Strong portfolio of print, packaging & graphic design.
• Experience with organizational tools such as Jira, Sprout, Slack, etc.
• Understanding of the print world, CMYK and Pantone.
• Experience in creating technical drawings, instructions, and specification packs.
• Experience working with multiple stakeholders and managing clear tasks and timelines.
• Working on food and beverage is a major plus.
• Highly collaborative, driven by creative excellence.
• Organized and adaptable to a fast-paced workflow.
• Strong in typography, design systems & visual storytelling.
• Ability to prioritize accordingly and set expectations.
• Strong technical understanding in developing packaging from concept through to final product, with experience working with different materials and print processes.
• Highly organized, with excellent communication and time management skills.
• Ability to handle multiple projects at the same time and meet deadlines.
• Conceptual, creative & analytical thinking.
• Excellent attention to detail and a keen eye for spotting errors.
• A strong work ethic.
  
  

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.