Job Description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for an experienced Identity and Microsoft 365 specialist to join our global Workplace & Identity team within IT, reporting to the Senior Manager, Workplace & Identity.

In this role you contributing to the daily operation, support, and continuous improvement of our Identity and Microsoft 365 services. You will work closely with engineers across the AMER, EMEA, and APAC regions and act as a trusted technical advisor and escalation point. This role is well suited for someone with strong leadership potential who is interested in broadening their responsibilities over time while remaining hands-on with technology.

What you will do

• Collaborate with engineers across Microsoft 365, Exchange Online, Microsoft Entra ID, on-premises Active Directory, and related workplace services, sharing expertise and driving technical excellence.
• Support knowledge sharing, technical reviews, and best-practice adoption across the team.
• Own the administration, configuration, lifecycle management, and continuous improvement of Entra ID and Microsoft 365 services, ensuring they are operated securely and reliably in line with approved standards
• Oversee service health, work on incidents, requests, changes, and problem management, acting as a technical escalation point for complex incidents and operational challenges.
• Work closely with Infrastructure Architects, Information Security and business to strengthen identity security, privileged access, authentication, authorization, and directory-service controls
• Identify opportunities to improve service reliability, security, and operational efficiency, and support the design and implementation of sustainable solutions to recurring issues.
• Provide technical expertise and contribute to service roadmaps, operational improvements, and technology decisions within the Workplace & Identity domain.

What you bring

• 7 or more years of experience in Identity and Access Management, Microsoft 365, Entra ID and workplace technology environments.
• Experience acting as a senior technical contributor, mentor, or informal leader within an IT team.
• Ambition to grow into a future technical leadership role while remaining hands-on with technology.
• Experience administering and supporting Microsoft Entra ID, on-premises Active Directory, Exchange Online, and hybrid identity environments
• Experience troubleshooting identity, authentication, and access-related issues, including MFA and conditional access policies
• Solid PowerShell skills for administration, automation, and operational support

Experience supporting large-scale, highly automated enterprise IT environments

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.