Job Description

*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Salary: £75,000 - £85,000 per annum

Workpattern: Full Time (Some flexibility can be discussed)

Reporting to: Director of Post Diagnostics & Support Services

Team: Line management responsibility for 2 x Team Leads

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

About the role

This role blends strategy, leadership, and innovation—with real opportunity to shape a growing, mission-driven service delivering human-centred care at scale.

As Principal Educational Psychologist at ProblemShared, you will lead and scale our Education Services—expanding impactful support for children, young people, families, and adults accessing neurodevelopmental assessments.

You’ll drive excellence across online SpLD assessments and SENCO consultancy, ensuring high-quality, safe, and effective delivery while developing and shaping the future of our digital education offer.

This is a strategic leadership role—you’ll grow services, build partnerships (e.g. local authorities and trusts), and unlock new opportunities across both direct-to-consumer and commissioned pathways.

Leading a high-performing team, you’ll oversee quality, performance, and operations—delivering against commercial, utilisation, and service standards.

You’ll also:

• Partner with Business Development to win and shape new opportunities

• Advise senior leadership on digital access and service innovation

• Ensure regulatory excellence and safe, high-quality practice

You will ( Please note this list is a summary of the duties)

Leadership & Management

• Provide specialist Educational Psychology advice across the Neurodevelopmental Service, informing senior leadership on regulatory developments

• Maintain expert knowledge of legislation, policy, and best practice

• Represent the service at Clinical Advisory Board meetings

• Lead service development in line with national standards and evolving user needs

• Drive high-quality, safe practice through expert guidance on complex cases and procedures

• Ensure effective supervision, appraisal, and development of staff

• Oversee quality assurance and audits, implementing continuous improvement

• Line manage and support Team Leads to deliver performance and business objectives

• Monitor priorities, risks, and escalations, keeping senior leadership informed

• Contribute to operational meetings to improve efficiency and support change delivery

Service Oversight

• Identify and provide specialist education and mentorship across the workforce to support high professional standards and understanding of business needs and opportunity

• Oversee and complete as required, monthly quality audits on an agreed percentage of assessments using the standardised audit tool

Operations Management

• Maintain strategic oversight of day-to-day service operations, identifying performance issues and monitor wait lists / backlogs and addressing business risk; and leading on resolutions

• Oversee the alignment of education service volumes, forecasting, and on-going business needs; report weekly in Clinical Leads Meeting

• Monitor waiting lists and backlog status, raising risks to the business where necessary and proactively addressing service pressures

Strategic Planning

• Collaborate with senior leaders to align education services with company strategy

• Lead development of new education service propositions and business cases

• Provide expert input to education tenders and business development activity

• Use performance data to identify trends and drive service improvement

• Embed company objectives and priorities across education teams

What we are looking for

Must haves

• HCPC registered Educational Psychologist with doctorate and at least 2 years working in a local authority setting

• Experience of SpLD assessment, including SpLD Maths/dyscalculia, and current understanding of SASC/APC compliant reports

• Experience of school based support and models of delivery for SEND

• Strong leadership and team development abilities - Demonstrated experience in education senior leadership and management positions and with Proficiency in performance management and operational planning

• Preferred strong knowledge of digital health, telehealth services, and remote service delivery models

• High level competence with computer-based systems

• Strategic thinker with excellent organisational skills and commercial awareness

• Sound experience of success in supporting business development opportunities and developing new services

• Comfortable navigating fast-paced environments and managing multiple priorities

• Clear and confident communicator

• Analytical thinking

• Problem-solving

• Strong accountability and professional integrity

Professional Development

You are expected to maintain your own professional development and registration and stay current with the latest evidence-based practice and trends in digital healthcare and education— both nationally and internationally.

What we offer you

• Excellent salary

• Annual Performance related bonus (Discretionary)

• Company Pension Scheme

• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave

• Private health insurance

• Blue Light card / discounts

• Enhanced family friendly policies

• Flexible working

• All company events and in-person team meet ups

• Access to a range of wellbeing activities

• Access to development / training opportunities to support your career ambition

• One volunteering day per year

Our Recruitment Process and Next Steps

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

It's as easy as 1-2-3!

• Step 1 - Screening call

• Step 2 - Interview

• Step 3 - Offer

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