Job Description

Would you like to join the leading international intergovernmental organization?

This position requires a skilled Principal Technician (Digital Infrastructure) to lead the design, integration, and operational support of enterprise IT infrastructure. In this technically hands-on role, the successful candidate will manage the full lifecycle of infrastructure services—from systems design and integration build to administration, monitoring, and maintenance.

Responsibilities:

1. Systems design

• Follows standard approaches and established design patterns to create new designs for simple systems or system components.

• Identifies and resolves minor design issues.

• Identifies alternative design options and seeks guidance when deviating from established design patterns.

2. Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.

• Collaborates with technical teams to develop and agree system integration plans and report on progress.

• Defines complex/new integration builds.

• Ensures that integration test environments are correctly configured.

• Designs, performs and reports results of tests of the integration build.

• Identifies and documents system integration components for recording in the configuration management system.

• Recommends and implements improvements to processes and tools.

3. IT infrastructure

• Provisions/installs, configures and maintains infrastructure services and components.

• Monitors, measures and reports on infrastructure load, performance and security events.

• Identifies operational issues and contributes to their resolution.

• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.

• Carries out agreed system software maintenance tasks.

• Automates routine system administration tasks to specifications using standard tools and basic scripting.

4. Storage management

• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.

• Implements documented configurations for allocation of storage, installation and maintenance of secure storage systems using the agreed operational procedures.

• Identifies operational problems and contributes to their resolution.

• Uses standard management and reporting tools to collect and report on storage utilisation, performance and backup statistics.

Qualifications & Experience:

• Demonstrated experience in the installation, configuration, administration, maintenance and support of enterprise IT infrastructure, including servers, storage systems, virtualization platforms and cloud services.

• Strong knowledge of Microsoft server technologies and core infrastructure services, including Active Directory, Group Policy, DNS, DHCP and identity and access management solutions.

• Proven experience administering and supporting Virtual Desktop Infrastructure (VDI) environments, including deployment, configuration, performance optimization and troubleshooting.

• Experience managing VMware technologies, including vSphere, ESXi, vCenter, Horizon or equivalent virtualization and desktop virtualization platforms.

• Sound understanding of enterprise storage technologies, backup and recovery solutions, data protection mechanisms and disaster recovery processes.

• Experience monitoring infrastructure performance, capacity, availability and security events and implementing corrective actions to maintain service reliability.

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex infrastructure, system integration and operational issues.

• Experience planning, executing and supporting infrastructure integration, testing, deployment and operational acceptance activities.

• Knowledge of IT security principles, infrastructure hardening, vulnerability management, patch management and secure system administration practices.

• Experience automating routine administrative and operational tasks using scripting languages and automation tools such as PowerShell or equivalent technologies.

• Ability to develop and maintain technical documentation, standard operating procedures, configuration records and infrastructure support documentation.

• Experience working within highly available, mission-critical or enterprise-scale environments requiring high levels of reliability, resilience and operational continuity.

• Ability to collaborate effectively with multidisciplinary technical teams, stakeholders, vendors and service providers to deliver infrastructure services and projects.

• Strong communication, interpersonal and Customer oriented skills with the ability to provide technical guidance and knowledge transfer to team members and users.

• Relevant professional certifications in Microsoft, VMware, cloud technologies or related infrastructure disciplines are highly desirable.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.