Technical Program Manager

What you'll be doing:

• 
  Lead multiple, concurrent, large and complex programs
  or projects
• 
  Lead the planning, execution, and monitoring of CLIENT
  site IT infrastructure
• 
  Develop project plans along with agreed upon timelines,
  provide cost estimations, procure IT assets required for the
  infrastructure programs, guide implementation or deployment of IT assets
  on site, track timelines, ensure thorough UAT is conducted at the site and
  do spot tests as TPM, provide hyper care with all functional teams and
  resolve UAT issues, and ensure adherence to project objectives
• 
  Work with project owners to identify project scope,
  define success criteria, build and manage project budget, and outline
  resource requirements
• 
  Identify & manage multi-functional dependencies
• 
  Main responsibilities include collaborating with the
  real estate and facilities leadership group within the region,
  coordinating with various IT teams such as network active, network
  passive, storage, compute, end-user support & A/V, procuring required
  IT assets for all functions and participating in the setup and management
  of labs and infrastructure at different sites across North America
• 
  Communicate with stakeholders regularly to manage
  expectations and to provide project updates on scope, budget, and velocity
• 
  Involve project steering committee for guidance and key
  decisions
• 
  Provide quality status reports consistently
• 
  Interact and collaborate with multi-functional teams
  and different org levels

What we need to see:

• 
  Bachelor’s degree in computer science or other related
  technical subject area (or equivalent experience)
• 
  12-15 years of IT experience. 10+ years of Technical
  Program Management experience successfully leading IT Infrastructure
  programs in a fast paced, multi-faceted, enterprise environment
• 
  Ability to drive large transformation programs at scale
  & behave as an owner
• 
  Collaborate with internal teams, external vendors, and
  business partners to gather requirements, address concerns, and ensure
  alignment with project objectives
• 
  Champion effective communication and lead collaborator
  expectations throughout the project lifecycle
• 
  Agile execution
  expertise
  is a must. Use of
  Atlassian tools
  such as
  Jira
  and
  / or Jira Align is a must
• 
  Proven track record of delivering solutions when
  needed, while navigating a fast-paced environment with frequent shifts in
  priorities.
• 
  Strong communication skills both written and
  verbal/presentations. Ability to bridge from high-level objectives to
  project details and vice-versa. Ability to produce good Status Reports on
  a weekly and monthly basis. A good command over
  English language
  is
  a must
• 
  Ability to engage with IT & business leaders to
  unblock/advance projects as needed. Strong stakeholder management skills
  are required
• 
  Willingness to work with distributed team members
  across different time zones
• 
  Ability to work with AI tools such as: Co-pilot,
  Gemini, Chat GPT, Perplexity, Cursor, etc.
• 
  Business travel is required, with an estimated travel
  of once a quarter, for about a week, primarily to locations within North
  America