Come join the Intuit Customer Success Program Management Office as a Principal Technical Program Manager. We are looking for creative technical problem solvers with a passion for tackling tough customer problems to join our team and serve as a program leader, with responsibility for driving program and portfolio delivery and success. If you’re passionate about building platforms at scale that help transform the lives of consumers, small businesses, and accountants in partnership with experts, operations and sales partners, we would love to have you join our team. We are looking for candidates who have strong technical program management experience with deep technical understanding, customer empathy, strong execution capability, hands-on fluency directing AI agents and agent-driven delivery practices, and a track record of building strong business partnerships and delivering impactful business results.
This role is responsible for stewarding critical strategic initiatives at portfolio scale and driving the delivery of transformational change by providing leadership and direction to assigned software programs, while personally demonstrating what AI-native program management looks like at scale.
Responsibilities
Proven Leadership 12+ years of experience building, leading, and delivering complex, large-scale technical programs and portfolios within a matrixed organization.
Technical & AI-Native Acumen Deep expertise in software development approaches, architecture, and lifecycle, including agent-driven product development and platform architectures. Hands-on experience directing and orchestrating AI agent tools in complex program orchestration work, with the judgment to know where AI accelerates delivery and where it introduces risk (Builder Proficiency with autonomous agents, or demonstrated ability to reach it).
Strategic Thinker Demonstrated ability to connect business outcomes, external context, and internal realities to shape strategy and drive execution at the portfolio or large-scale, complex-scope level, and to influence prioritization across portfolios.
Exceptional Communicator & Change Leader Track record as a credible, boundaryless change leader with a well-established network — able to initiate senior-leader conversations, drive large-scale complex change strategy end-to-end, and influence at all levels in a matrix organization.
Data-Driven Mindset Ability to gather, analyze, and utilize data, including AI and analytical tools, to assess program/portfolio progress, identify risks, and drive decision-making.
Education Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience. PMP, Agile certifications, or equivalent demonstrated practical technical program management experience is desired.
Qualifications
Lead with Influence: Demonstrate deep understanding of business outcomes, external environment, customer context, and internal realities, using that context to shape strategy and drive execution at the program, process, and portfolio level. Prioritize within a portfolio or large-scale, complex scope to accelerate business outcomes, and influence prioritization across portfolios. Drive principled, data-informed decisions and tradeoffs across a portfolio, clarifying execution paths and implications beyond the immediate area.
Deliver Exceptional Results: Lead teams to define program outcomes, build end-to-end delivery plans, and establish a governance model for large-scale, complex programs. Develop and drive the operating rhythm at the organizational level to set strategy, monitor performance, and instill accountability. Identify risks and dependencies upfront, determine optimal paths to green, and communicate program progress, trends, and predicted performance to stakeholders with a clear narrative on needed strategic changes.
Build, Scale, and Mentor: Define, implement, and drive adoption of proven frameworks, best practices, tools, and templates that are repeatable, durable, and scalable. Develop new capabilities by establishing and scaling an experimentation-to-adoption model — including with AI — codifying what works at portfolio scale, and driving systematic adoption of validated approaches across the community. Coach and mentor other program managers and contribute to the growth of the program management craft.
Champion Change: Establish credibility as a boundaryless change leader with a well-established, trusted network. Lead teams to formulate effective change strategy for large-scale, complex change efforts, develop a clear change management plan, and drive end-to-end execution. Exhibit extreme ownership: initiate conversations with senior leaders to build alignment, back the case for change with data, and inspire confidence across teams and stakeholders.
You will be part of a strong, cross-organizational Intuit Program Management community that comes together to share experiences and solve problems in areas where we are passionate. You’ll partner with an experienced program leadership team that helps break down barriers, allowing you to grow your career, increase your contribution to the company, and accelerate delivery of innovation for our customers, including building your own AI-native program management practice. You’ll give back to the community by sharing your craft expertise, mentoring junior colleagues, and fostering a culture of trust and engagement.
Master the Domain of AI-Native Technical Leadership: Bring portfolio-level technical domain expertise and systems thinking to complex technical programs, applying appropriate SDLC methodologies end-to-end. Serve as a recognized technical thought partner to senior technical leaders, deeply knowledgeable in Intuit’s Tech Strategy and City Map capabilities. Engage directly with AI agent tools in the most complex program orchestration work, building firsthand judgment about where AI accelerates delivery, where it introduces risk, and what quality governance is required, demonstrating by example what AI-native program management looks like at scale.
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $219,500 - $297,000
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